Volunteer Opportunities

Key Responsibilities

• Maintain strict confidentiality of any case notes, and private personal information in accordance with Red Cross policies
• Understand and apply Service to Armed Forces (SAF) policies, procedures and protocols related to Red Cross client services consistently and correctly.
• Support emergency communications, financial assistance, and provide additional services as needed. The follow up process includes making follow-up calls to families and/or military members or others to determine if their needs are met and provide other follow-up actions needed for complete and timely client service.
• Provide appropriate service to clients which could include referrals within the organization and to other agencies.
• Maintain professionalism and conduct as stated in Red Cross policy
• Maintain current casework required training.

Qualifications

Required

• Reliable access to resources needed to volunteer to include phone, personal computer and internet connection.
• Must have good customer service and problem-solving skills
• Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross
• Ability to apply active listening skills, empathy, compassion and employ reasoning and questioning strategies to capture, analyze, and interpret information from clients, staff, and management
• Good computer skills to include use of Internet search tools; Internet; and Microsoft Office Suite, to include Outlook, word-processing
• Effective interviewing skills and a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity
• Ability to work with or without supervision and with a team
• Effective verbal and written communication skills
• Able to work with culturally diverse populations
• Willingness to comply with current public health and Red Cross policies.

Recommended

• Able to support Red Cross SAF mission; have an awareness of and appreciation for military culture, military families, and veterans' issues
• Bi-Lingual

Time Commitment

Engagement opportunity available seven days a week; Flexible scheduling with weekly (2-4 hrs) commitment. 

Approximately 6.5 hours of initial training to be completed virtually via mix of online and virtual instructor lead modules, as arranged by supervisor within two months to serve in role.  *Intro to SAF Casework Curriculum (~4hrs/6 modules)

Attendance on department conference call or chapter meeting (phone/in person) required.