*SAF: Hero Care Regional Caseworker - Follow Up (Virtual)

*SAF: Hero Care Regional Caseworker - Follow Up (Virtual)

This position supports the Regional SAF department and can be virtual a (volunteer-from-home) opportunity. Ensure military families are supported and their needs are met when faced with an emergency.

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Locations

Remote/Virtual Volunteer Opportunity

Key Responsibilities

  • Maintain strict confidentiality of any case notes, and private personal information in accordance with Red Cross policies
  • Understand and apply Service to Armed Forces (SAF) policies, procedures and protocols related to Red Cross client services consistently and correctly.
  • Support emergency communications, financial assistance, and provide additional services as needed. The follow up process includes making follow-up calls to families and/or military members or others to determine if their needs are met and provide other follow-up actions needed for complete and timely client service.
  • Provide appropriate service to clients which could include referrals within the organization and to other agencies.
  • Maintain professionalism and conduct as stated in Red Cross policy
  • Maintain current casework required training.

Qualifications

Required

  • Willingness to comply with Red Cross COVID-19 policies for in-person volunteer activities.
  • Reliable access to resources needed to volunteer to include phone, personal computer and internet connection.
  • Must have good customer service and problem-solving skills
  • Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross
  • Ability to apply active listening skills, empathy, compassion and employ reasoning and questioning strategies to capture, analyze, and interpret information from clients, staff, and management
  • Good computer skills to include use of Internet search tools; Internet; and Microsoft Office Suite, to include Outlook, word-processing
  • Effective interviewing skills and a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity
  • Ability to work with or without supervision and with a team
  • Effective verbal and written communication skills
  • Able to work with culturally diverse populations

Recommended

  • Able to support Red Cross SAF mission; have an awareness of and appreciation for military culture, military families, and veterans' issues
  • Bi-Lingual

Time Commitment

Engagement opportunity available seven days a week; Flexible scheduling with weekly (2-4 hrs) commitment. 

Approximately 4 hours of training to be completed virtually with mix of online and virtual instructor lead modules, as arranged by supervisor within the first month of placement. 

Attendance on department conference call or chapter meeting (phone/in person) required.

Development Opportunities

  • Regional SAF Family Follow-Up Lead
  • Critical Community Service Caseworker
  • Giving Presentations/Briefings
  • SAF Trainer/Mentor
  • Contingency Team
  • Volunteer Partner
  • Division Volunteer

Length of Appointment

1 year, renewable

Relationships

Red Cross volunteer and employee Hero Care Network Leads

Training

  • Regional Orientation
  • Introduction to Service to the Armed Forces
  • Specific SAF online casework and case management system training
  • Complete curriculum for Family Follow-Up
  • Diversity, Sensitivity and Awareness eLearning module (Recommended)

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