LOCAL - Disaster Services: Recovery Team Member (Caseworker)

LOCAL - Disaster Services: Recovery Team Member (Caseworker)

This position supports the Regional Disaster Cycle Services department. Provide Follow up and Recovery Planning Services, including referrals, for individuals and households following regional events - primarily home fires.

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Fairfield County (Greenwich CT),Rockland County,Westchester County

Key Responsibilities

  • Conduct follow-up for clients within 72 hours of case being opened by Disaster Action Team or Caseworker.
  • May also conduct Intake and provide Financial Assistance to qualified clients if case was not opened by DAT
  • Conduct Follow-up and Recovery Planning Services
  • Provide Internal Referrals and External Referrals.
  • Assist with problem-solving and advocacy upon request
  • Use RC Care to document services according to the Client Care Program Standards and Procedures and RC Care Job Tools.
  • Services may be provided in person or virtually.
  • Work with community recovery partners to plan for community recovery needs and long-term recovery activities.

May also have a REC/CARE/SA GAP in addition to steady state role.


Willingness to comply with Red Cross COVID-19 policies for in-person volunteer activities.

Preferred qualifications:

  • Able to treat clients with care, comfort and concern.
  • Demonstrated commitment to the mission of the American Red Cross.
  • Demonstrated ability to work well in stressful situations and in a team-oriented setting.
  • Demonstrated interest in learning about community resource organizations.
  • Treats people equitably and works effectively with diverse populations
  • Comfortable with technology



  • Disaster Cycle Services: An Overview 
  • RC Care: Caseworker Curriculum
  • Everyone is Welcome  
  • Concept of Operations Basics 



  • Psychological First Aid: Helping Others in Times of Stress

Development Opportunities

Based on skill and interests, become a Recovery Team Leader or get a GAP and deploy nationally

Length of Appointment

Minimum of 6 months to 1 year, renewable. Once trained can remain active as long as training is updated as required by chapter

Time Commitment

Varies depending on specific role:

Remote Support Volunteer
Updated for New York City as of November 21, 2021
  1. Volunteers working remotely must have their own up-to-date desktop or laptop with a strong and reliable internet connection.
  2. Volunteers must be comfortable using their home phone (can be mobile or landline) and computer to work with clients. NOTE: We utilize Google Voice so their personal numbers will NOT be visible to any clients.
  3. Volunteers must be comfortable working in a remote environment and speaking to individuals (team members and clients) primarily via phone
  4. Must have strong computer skills - We utilize Microsoft Teams extensively and easy-to-learn but but complex computer systems.


  • We will be bringing on new volunteers in a slightly different manner than we used to: Volunteers will start by taking at least one Virtual Intake shift per week.
  • Shifts are from 8:30am-1:30pm Monday through Friday and consist of primarily answering calls from clients and taking down basic information to pass on to our caseworkers. 
  • As of November 2021, we also have a shift from 1:00 - 5:00 PM, Monday through Friday.
  • They will also be maintaining a spreadsheet tracking all open calls from clients. 
  • In addition to this, they will be scheduling a weekly 1-hour meeting with their direct supervisor (one of the caseworkers) who will start training them on casework procedures via video call on Microsoft teams. 
  • As they progress through the training they will start shifting from supporting virtual intake to following up with and seeing clients (virtually) on their own.
Casework in Westchester County as of November 22, 2021
  • Casework is done from home. 
  • Unlike NYC, caseworkers support those affected by disasters through referrals to community organizations rather than city agencies.
  • Shifts vary based on number of cases available.
  • Average shift could be 4 hours.
  • Caseworker will need to complete case if it takes several days to complete.


Posted on 11/4/21 by S. Wolfe as per A. Sindell

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