Volunteer Services Engagement Lead

Volunteer Services Engagement Lead

The Volunteer Services Engagement Lead is responsible for overseeing “The Volunteer Experience” for volunteers serving in the region. They serve as a resource for volunteer supervisors in all lines of service (Disaster Cycle Services, Biomedical, etc.).

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Key Responsibilities

• Consults with departments on position on-boarding, planned growth experiences, and volunteer career development.
• Provides consultation, coaching and training resources to promote positive workforce relationships (employees with volunteers, volunteers with volunteers) and effective ongoing volunteer engagement.
• Follows up with volunteers and departments to ensure proper placement and job satisfaction.
• Consults with departments regarding the leadership potential of volunteers and supports requesting departments in developing leadership and advancement opportunities for volunteers.
• Serves as the point of contact for reassignment or referring volunteers to other departments, or if not a fit for Red Cross to other agencies.
• Connects supervisors of volunteers to Volunteer Services HR relations team for mediation and facilitation of volunteer grievance and performance related issues.
• Leads ongoing discussions with requesting departments about volunteer engagement cycle, roles and responsibilities working to identify what’s working and lessons learned.
• Conducts exit interviews.
• Works with team members to ensure the integration of their work with volunteer recruitment, referrals and screening, recognition, and Volunteer Connection.

Qualifications

• Enthusiastic about Red Cross mission and programs
• Proven leadership in nonprofit or for-profit organizations
• Cultural sensitivity to diverse audiences
• Knowledge and understanding of Red Cross services and operations and opportunities for volunteer service
• Work well both individually and with others
• Relevant, complementary management and/or technical skills/operational experience
• Relationship building skills working collaboratively with staff partners as well as board members, senior management, and other volunteer partners as needed
• Understand the value of volunteers and provide leadership and support to ensure volunteers are productive and have a mutually rewarding experience

Time Commitment

Approximately 10 hours per month, working remotely and on-site.

Development Opportunities

• Community advocacy and leadership
• Relationship building
• Enhance leadership and communication skills
• Interact with and meet a variety of people
• Team building with the Red Cross, volunteers and community partners

Length of Appointment

One year appointment, renewable annually based on satisfactory performance of position

Relationships

Red Cross employees, volunteers, donors and the public

Training

• Orientation to the American Red Cross
• On the job training, as needed

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