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VS: Volunteer Services Engagement Lead (Virtual)

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VS: Volunteer Services Engagement Lead (Virtual)

Step into a leadership role that helps volunteers feel welcomed, supported, and inspired to stay engaged. As the Engagement Lead, you’ll guide and support a team of Engagement Team Members who create meaningful connections with fellow volunteers throughout their Red Cross journeys. By strengthening onboarding, communication, and retention efforts, you help build a sense of belonging that increases satisfaction, retention, and long term impact—ensuring volunteers are set up to thrive and make a difference.

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Locations

Remote/Virtual Volunteer Opportunity

Key Responsibilities

  • Lead and Support the Engagement Team: Guide, coach, and support a team of Engagement Team Members, helping them feel confident, connected, and successful in their roles.
  • Create Welcoming Volunteer Experiences: Oversee onboarding and engagement efforts to ensure volunteers feel valued, informed, and connected from day one.
  • Be a Go‑To Resource: Serve as a trusted point of contact for engagement‑related questions, helping volunteers and team members navigate next steps and available support.
  • Strengthen Connection and Belonging: Coordinate engagement activities and touchpoints that foster inclusion, appreciation, and a strong sense of community.
  • Lift Volunteer Voices: Gather feedback and insights from volunteers and share trends and opportunities to improve the overall experience.
  • Partner Across Teams: Collaborate with Volunteer Services and department partners to align engagement efforts and support consistent, positive volunteer experiences.

Qualifications

  • People‑Centered Leader: You enjoy supporting others, building confidence, and helping teams succeed together.
  • Relationship Builder: You’re comfortable connecting with volunteers and staff and creating welcoming, inclusive spaces.
  • Clear & Kind Communicator: You communicate professionally and warmly—whether one‑on‑one, in writing, or in group settings.
  • Organized & Reliable: You’re well‑organized, follow through on commitments, and can balance multiple priorities.
  • Inclusive & Respectful: You value diversity and engage with people from all backgrounds with empathy and care.
  • Comfortable with Technology: You’re willing to learn and use volunteer systems and digital tools to support engagement efforts (training provided).
  • Growth‑Minded: You’re open to feedback, enjoy continuous improvement, and look for ways to make the volunteer experience even better.

Time Commitment

Approximately 25-30 hours per month (8-10 hrs per week), working remotely. Partial week day/standard business hour availability required. 

Development Opportunities

  • Community advocacy and leadership
  • Relationship building
  • Enhance leadership and communication skills
  • Interact with and meet a variety of people
  • Team building with the Red Cross, volunteers and community partners

Length of Appointment

One year appointment, renewable annually based on satisfactory performance of position

Relationships

Red Cross employees, volunteers, donors and the public

Training

Refer to the Volunteer Services Engagement Lead Onboarding and Training Plan for the most up to date training requirements.

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