*SAF: Hero Care Regional Caseworker - Family Contact (Virtual)
*SAF: Hero Care Regional Caseworker - Family Contact (Virtual)
This position supports the Regional SAF department. This can be a virtual (volunteer-from-home) opportunity. Ensure that military families know they are supported by the Red Cross from the first day in the military through life as a veteran.
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Remote/Virtual Volunteer Opportunity
Key Responsibilities
- Conduct briefings and presentations on SAF programs and services.
- Phone military families to provide information regarding SAF programs and services.
- Ensure military families have access to preparedness information related to emergency services through the Hero Care Network
- Provide additional regional outreach support, as appropriate.
- Understand and apply Service to Armed Forces (SAF) policies, procedures and protocols related to Red Cross client services consistently and correctly.
- Maintain strict confidentiality of private personal information in accordance with Red Cross policies
- Maintain professionalism and conduct as stated in Red Cross policy
Qualifications
Required:
- Reliable access to resources needed to volunteer to include phone, personal computer and internet connection.
- Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross
- Good computer skills to include use of Internet search tools; Internet; and Microsoft Office Suite, to include Outlook, word-processing
- Strong interpersonal, communication and listening skills
- Able to work with diverse populations
- Willingness to comply with current public health and Red Cross policies.
Recommended/Helpful:
- Knowledge/experience with the military
- Able to support Red Cross SAF mission; have an awareness of and appreciation for military culture, military families, and veterans' issues
- Bi-Lingual
Time Commitment
Engagement opportunity available seven days a week; Flexible scheduling with weekly (4 hrs) commitment.
Approximately 4 hours of training to be completed virtually with mix of online and virtual instructor lead modules, as arranged by supervisor within the first month of placement.
Development Opportunities
- Regional SAF Outreach Lead
- MEPS coordinator
- SAF Training
- Giving Presentations/Briefings
- Volunteer Partner
- Division Volunteer
Length of Appointment
As agreed with the appropriate supervisor
Relationships
Region SAF leadership;MEPS volunteers
Training
- Regional Orientation
- Introduction to Service to the Armed Forces
- Family Contact Card Curriculum
- Additional computer training as appropriate