Blood Drive Volunteer - Burbank San Fernando/Santa Clarita/Antelope Valleys

Blood Drive Volunteer - Burbank San Fernando/Santa Clarita/Antelope Valleys

Provide excellent and enthusiastic customer service to enhance the blood donor experience. Engage with blood donors to promote blood donation and set the stage for a long-term commitment to regular blood donations. Assist donors with re-hydrating after donation and observe for post-donation reactions. Express gratitude and ensure each blood donor is sincerely thanked for their donation.

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Locations

Field: Mobile Blood Drive District - North

Key Responsibilities

  • Greet donors, explain the donation process as necessary and assist with initial intake and hand offs through the blood donation process
  • Manage donor flow and direct donors to tablet registration
  • Model excellent customer service behaviors.
  • Ensure blood donors have relevant information and that questions are answered appropriately while creating a favorable impression of the blood donation process.
  • Learn and share the Red Cross story, including the mission, vision, and values
  • Provide customer service to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution.
  • Check if donor was provided post-donation information before leaving the drive
  • Report possible adverse post-donation physical reactions to the collections staff.
  • Set up and maintain cleanliness in Reception and Hospitality Areas, and Donor Areas/Beds as requested
  • Work with collections team supervisor or charge staff to match donor’s blood type with the best product for maximum impact
  • Responsible to inform donors of current and upcoming donation promotions
  • May make reminder/cancellation calls, re-schedule donor appointments, and perform follow up activities as directed

Qualifications

  • Must be over the age of 16
  • Ability to display the utmost professionalism and communication skills 
  • Extremely comfortable working with people from diverse communities and backgrounds 
  • Ability to understand technology needed for position: Donor Check-in, Donor Tablet, Rapid Pass, Donor App. 
  • Ability to explain/teach technology to donors and fellow volunteers 
  • Ability to regularly commit to schedule, arrive punctually and adapt to a change driven culture 

Training

 

  • Red Cross Volunteer Orientation
  • Onboarding with the American Red Cross Biomedical Dept
  • Online Blood Drive Volunteer Training in EDGE
  • Ongoing training and refresher courses

Development Opportunities

  • Gain valuable training and experience while providing an invaluable service to your community
  • Network and meet new people
  • Develop customer service skills that last a lifetime

Length of Appointment

Ability to work at least one blood drive (six hours) within one month.

Time Commitment

Most blood drives are six hours long during normal business hours, weekends are limited.

DUTIES ALSO INCLUDE TAKING DONOR TEMPERATURES WITH INFA-RED AND/OR ORAL THERMOMETER.

While shifts all available throughout the territory, current urgent needs are:

Santa Clarita Community Old West Masonic Lodge

19310 Avenue of the Oaks

Santa Clarita, CA 91321

Every Wednesday (1pm-7pm) and 2nd Saturday of the month (9am-3pm)

 

Antelope Valley Red Cross Chapter

2715 E Avenue P Antelope Valley

Palmdale, CA 93550

Every Tuesday & Friday (1pm-7pm) and 4th Saturday of the month (9am-3pm)

 

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