DCS: Disaster Dispatcher

DCS: Disaster Dispatcher

This position supports the Regional Disaster Cycle Services department. Ensures timely activation and monitoring of local and regional Disaster Action Team (DAT) responses. The Duty Officer supports the DAT program either at the chapter/territory or region level.

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Remote/Virtual Volunteer Opportunity

Key Responsibilities


  1. May determine if Red Cross action is required; may decide if Red Cross will respond via DAT.
  2. Uses event triggers such as size, scope, and type of the event to direct the DAT response.
  3. Works with on-scene DAT leadership to support the response and provide technical guidance.
  4. Support and trains new Duty Officers.


  1. Dispatch DAT members and monitor the response to ensure appropriate resources are made available.
  2. Activate Disaster Health Services, Disaster Mental Health, and Disaster Spiritual Care, Public Affairs when requested.
  3. Documents incoming disaster notification and creates & verifies events in RC Respond.
  4. May be required to monitor activity across multiple DAT responses.
  5. Notify Chapter and Regional staff of significant events, and contribute to an Initial Incident Report, when appropriate.
  6. Attends regularly scheduled team/DAT meetings as required by Chapter/Region.



  • Willingness to comply with Red Cross COVID-19 policies for in-person volunteer activities. G/A/P of RES/DAT/SA or above
  • Demonstrated leadership and communication skills
  • Demonstrated commitment to mission of the American Red Cross
  • Ability to remotely monitor and track details of DAT responses
  • Ability to prioritize multiple tasks in complex and stressful situations
  • Proficient with Red Cross systems and online interfaces
  • Sit and/or stand for minimum two-hour periods
  • Work for long periods on computer
  • Speak clearly on the phone and in person


See the Training and System Requirements for Disaster Action Team Members Job Tool and Disaster Cycle Services Qualifications Specialty Tracks for current training requirements.

Development Opportunities

DAT Manager, DAT Regional Program Lead or Recovery Caseworker.

Length of Appointment

6 month commitment. Renewable.

Time Commitment

Work remotely from comfort of home.
Minimum 4 on-call shifts per month.
Available on-call shifts:

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