Volunteer Opportunities

Key Responsibilities

• Champion Red Cross Systems: Serve as the regional go‑to expert and advocate for Volunteer Connection, helping teams use the system confidently to support meaningful volunteer engagement.

• Lead and Inspire a Support Team: Guide and empower a team of Volunteer Connection specialists who provide expert support and practical guidance to departments and volunteer supervisors.

• Build Learning Opportunities: Create and maintain a regional Volunteer Connection training calendar that supports staff, volunteer supervisors, and departments across the region.

• Deliver Engaging Training: Coordinate and facilitate Volunteer Connection trainings using American Red Cross‑approved materials to build confidence and consistency among users.

• Keep Teams Informed: Share timely updates on Volunteer Connection system releases, enhancements, and known issues so departments stay informed and prepared.

• Support Technical Success: Serve as the primary regional point of contact for Volunteer Connection technical issues, partnering with the National Volunteer Services VCN Team as needed.

• Ensure Data Consistency: Coordinate with regional teams to maintain accurate data, consistent procedures, and timely completion of scheduled system tasks, such as reporting and data clean‑up.

Qualifications

• Confident Leader & Collaborator: You bring leadership experience from nonprofit or for‑profit settings and work well both independently and as part of a team.

• Tech‑Comfortable: You’re comfortable using computers, databases, and Microsoft tools (including Excel) and enjoy learning new systems.

• Relationship Builder: You enjoy working collaboratively with staff, volunteers, and leaders, building trust and strong partnerships along the way.

• Volunteer Champion: You understand the value volunteers bring and are committed to creating a productive, supportive, and rewarding volunteer experience.

• Organized & Self‑Motivated: You’re well‑organized, independently driven, and able to manage multiple priorities with confidence.

• Strong Communicator: You communicate clearly and professionally through both written and verbal communication.

• Process‑Minded & Open to Improvement: You bring an eye for continuous improvement, enjoy refining processes, and welcome new ideas.

• Culturally Aware & Inclusive: You demonstrate cultural sensitivity and work effectively with people from diverse backgrounds.

• Positive Team Mindset: You embrace organizational goals and maintain a collaborative, solution‑focused attitude.

Bonus if…

• Volunteer Connection Experience: Familiarity with Volunteer Connection administrative functions is a plus, but training can be provided.

Time Commitment

Approximately 4 hours per week, working remotely and on-site.