LOCAL - Disaster Services: Emergency Management Agency Team Member

LOCAL - Disaster Services: Emergency Management Agency Team Member

This position supports the Regional Disaster Cycle Services department. The purpose of this position is to develop and maintain productive working relationship with government partners, diverse groups and internal Red Cross units during steady state to fulfill Government Operations objectives, build capacity and support effective service delivery to victims during disaster. They are responsible for ensuring Red Cross actions are aligned with, supportive of, and complementary to government. They effectively represent the Red Cross to external partners, manage internal and external expectations, establish and monitor situational awareness, and seek, collect, evaluate and communicate critical information.

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Bronx County,Fairfield County (Greenwich CT),Kings County (Brooklyn),Nassau County,New York County (Manhattan),Queens County,Richmond County (Staten Island),Rockland County,Suffolk County,Westchester County

Key Responsibilities

Emergency Management team member develops and maintains productive working relationships with government partners, diverse groups and internal Red Cross units during steady state to fulfill Government Operations activities and objectives to enable an effective and efficient community response during a disaster while adhering to the principles of the Red Cross.

This position is responsible for the tasks involved in the Emergency Management function:

  • Develop and maintain consistent, collaborative relationships with government partners or ensure
  • Maintain and share situational awareness and program updates/information with partners, including shared threats/hazards and capacity data
  • Assist in developing holistic and seamless disaster cycle plans (i.e. mass care) in partnership and in-sync with government
  • Contribute to planning and exercises and coordination meetings; as appropriate, serve as the mass care/ESF 6 subject matter expert and lead/convene planning and coordination
  • Support the annual DSC regional goals, RDO objectives, and regional/chapter plan for a community response by building and maintaining relationships through collaboration and facilitating communication with partners, coordinating projects, and participating in local response activities

Time Commitment

Emergency Management Team Member activations are based on disaster activity at the time and are typically only needed for larger multi-day events. Consequently, there is no way to plan when liaisons will be needed. Volunteers will be notified when activations occur

It is not necessary that all liaisons be available every time an activation occurs. EOC activations occur 4 to 6 times a year depending on jurisdiction with 8 or 12 hour shifts.

Additionally Government Liaisons are required to attend four liaison meetings a year. Participation in additional projects is optional.

Development Opportunities

Take training and gain experience required to serve as:

  • an External Relations worker during operations.
  • Community Partner/ Emergency Management Regional Program Lead or Chapter/Territory Coordinator

Take Frontline Supervisor and Simulation


Willingness to comply with Red Cross COVID-19 policies for in-person volunteer activities.

Ability to:

  • Customer Focus - is dedicated to meeting the expectations and requirements of internal and external customers; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Action Oriented - Enjoys working hard; is action oriented and full of energy for the things that she/she sees as challenging.
  • Manages Diversity - Treats all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes.
  • Ability to adapt to change, negotiate compromise and tolerate ambiguity
  • Good organizational skills, responsible and punctual.
  • Demonstrated active listening skills.
  • Demonstrates evidence of previous work or volunteer experience in a collaboration role.
  • Ability to submit accurate, concise and timely information and verbal or written reports to the assigned supervisor and/or others as required or requested.
  • Ability to participate and contribute in regular meetings.
  • Demonstrates ability to interact with officials in the community.
  • Demonstrates ability to involve appropriate others in managing problems and conflict.
  • Ability to acquire and evaluate information.
  • Demonstrates skills in Government Operations systems & procedures.
  • Ability to utilize the electronic emergency management software utilized by the EOC to log activities, submit reports, post documents, etc.
  • Proficient knowledge of Microsoft Windows platforms especially Excel and Word.


Required training:

  • Disaster Cycle Services: An Overview
  • Collaborating Essentials
  • Government Operations Fundamentals
  • Government Operations Center Liaison Fundamentals
  • Concept of Operations Overview
  • Everyone is Welcome
  • National Shelter System Fundamentals
  • Shelter Fundamentals
  • Public Affairs Essentials

FEMA Online Training

  • IS-100.b Introduction to Incident Command System
  • IS-700.a NIMS An Introduction
  • IS-800.b National Response Framework, An Introduction

Recommended Training

  • Mass Care: An Overview
  • Operations Planning Fundamentals
  • Incident Reporting Fundamentals
  • Disaster Assessment Fundamentals
  • Logistics: An Overview
  • Recovery Services: An Overview
  • Mobilize the Community: An Overview


  • IS-200.b ICS for Single Resources and Initial Action Incidents
  • IS-230.d Fundamentals of Emergency Management
  • IS-405 Mass Care/Emergency Assistance Overview
  • IS-368 Including People with Disabilities and Others with Access and Functional Needs in Disaster Operations

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