BS: Blood Services Donor Ambassador

BS: Blood Services Donor Ambassador

Provide excellent and enthusiastic customer service to enhance the blood donor experience. Engage with blood donors to promote blood donation and set the stage for a long-term commitment to regular blood donations. Express gratitude and ensure each blood donor is sincerely thanked for their donation.

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Locations

Ashtabula County Office,Erie County Office,Greater Akron and Mahoning Valley Chapter Office (Summit),Heartland, Stark & Muskingum Lakes Chapter Office (Stark),Lorain County Office,Medina County Office,North Central Ohio Chapter Office (Hancock) ,Northeast Ohio Chapter Office (Cuyahoga),Northwest Ohio Chapter Office (Lucas),Sandusky County Office,Trumbull/Mahoning Counties Office,Tuscarawas County Office,Wayne County Office

Key Responsibilities

  • Greet donors, explain the donation process as necessary and assist with initial intake and hand offs through the blood donation process
  • Manage donor flow at temp taking station to ensure only donors passing temp screen are permitted access.
  • Explain purpose of temperature screen to donors and ensure they understand reason for deferral if applicable.
  • Direct donor to next step of donation or options for future donations if deferred.
  • Model excellent customer service behaviors.
  • Ensure blood donors have relevant information and that questions are answered appropriately while creating a favorable impression of the blood donation process.
  • Learn and share the Red Cross story, including the mission, vision, and values
  • Provide customer service to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution. Report possible adverse post-donation physical reactions to the collections staff.
  • Set up and maintain cleanliness in Reception and Hospitality Areas, and Donor Areas/Beds as requested
  • Work with collections team supervisor or charge staff to match donor’s blood type with the best product for maximum impact
  • Responsible to inform donors of current and upcoming donation promotions
  • May make reminder/cancellation calls, re-schedule donor appointments, and perform follow up activities as directed

Qualifications

  • Must be over the age of 16
  • Ability to display the utmost professionalism and communication skills 
  • Extremely comfortable working with people from diverse communities and backgrounds 
  • Ability to understand technology needed for position: Donor Check-in, Donor Tablet, Rapid Pass, Donor App. 
  • Ability to explain/teach technology to donors and fellow volunteers 
  • Ability to regularly commit to schedule, arrive punctually and adapt to a change driven culture

NOTE: May be required to meet 18 or over age requirements to take temperatures and perform certain disinfecting tasks.

Training

  • Onboarding with the American Red Cross Biomedical Dept
  • Online Blood Drive Volunteer Training in EDGE
  • Ongoing training and refresher courses

Development Opportunities

  • Gain valuable training and experience while providing an invaluable service to your community
  • Network and meet new people
  • Develop customer service skills that will last a lifetime!

Length of Appointment

Minimum of six-month commitment

  • YOUTH APPLICANTS, AGE 16+  REQUIRED

Time Commitment

  • Flexible, based on personal schedule
  • The majority of blood drives typically run M-F 8am-7pm; with shifts a mininum of 4 hours; Intermittent weekend drives available
  • Minimum of 1-2 shifts per month, for minimum six-month commitment.
  • Must have own transportation and willingness to travel throughout county of residence and/or adjacent communities.

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