Blood Drive Volunteer (Donor Ambassador)

Blood Drive Volunteer (Donor Ambassador)

Provide excellent and enthusiastic customer service to enhance the blood donor experience. Engage with blood donors to promote blood donation and set the stage for a long-term commitment to regular blood donations

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Locations

Ashtabula County Office,Greater Cleveland Chapter Office (Cuyahoga),Lake Erie Heartland Chapter Office (Wayne),Lake to River Chapter Office (Trumbull/Mahoning),Richland County Office,Stark County & Muskingum Lakes Chapter Office (Stark),Summit, Portage and Medina Counties Chapter

Key Responsibilities

• Welcome and greet donors, escort as necessary and assist with initial intake and hand offs through the blood donation process

• Ensure blood donors have relevant information and that questions are answered appropriately

• Learn and share the Red Cross story, including the mission, vision, and values

• Create a favorable impression of the Red Cross, and the blood donation process, that will encourage continued support

• Make reminder calls, re-schedule donor appointments, and perform follow up activities as directed

• Be available and committed to the volunteer schedule

• Model excellent customer service behaviors

• Attend to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution

• Set up and maintain cleanliness in Reception and Hospitality Areas

• Punctual and dependable in arriving for assignment(s)

• Work with collections team supervisor or charge staff to help convert right type donors to power red donations

• Responsible to inform donors about Red Cross volunteer opportunities and share recruitment materials

 

Qualifications

• Willingness to support the American Red Cross mission

• Ability to display the utmost professionalism and communication skills

• Extremely comfortable working with people from all walks of life

• Ability to represent the American Red Cross to the community

 

 

Training

• Orientation to the American Red Cross

• Donor Ambassador Training

 

Development Opportunities

• Gain valuable training and experience while providing an invaluable service to your community

• Network and meet new people

• Develop customer service skills that last a lifetime

 

Length of Appointment

Minimum of six-month commitment

Time Commitment

  • Flexible, based on personal schedule
  • The majority of blood drives typically run M-F 8am-7pm; with shifts a mininum of 4 hours; Intermittent weekend drives available
  • Minimum of 1-2 shifts per month, for minimum six-month commitment.
  • Must have own transportation and willingness to travel throughout county of residence and/or adjacent communities.

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