NHQ:ISD-QDL: SAF-ISD Learning and Development Volunteer

NHQ:ISD-QDL: SAF-ISD Learning and Development Volunteer

This position supports the National Headquarters (NHQ) International Services (ISD) department. This position supports the department's Knowledge Management, Learning, and Development efforts. They will help facilitate access to, utilization, and learning from existing data, evidence, and knowledge generated from past operations within the American Red Cross. This is a recruitment/engagement strategy to further the objectives of the L&D team and assist the SAF/IS Learning and Development team by creating, facilitating, evaluating, and supporting the development and delivery of web-based and instructor-led training.

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Remote: National Headquarters,Remote: Northeast Division,Virtual Volunteer

Key Responsibilities

  • Support the review of knowledge management practices and gaps for international operations. This will involve desk reviews and stakeholder consultations, as well as the writing of the findings and recommendations.
  • Identify and Implement solutions and process/platform improvements. This could include activities such as edits, organization and curation of the resources in key knowledge management platforms; process-mapping for existing information and knowledge flows to identify points of improvements; providing 1:1 support to team members in building their KM-related capacity; creating tools and materials for better utilization of knowledge assets, platforms and tools.
  • Assist and lead the advancement of learning management systems and instructional design practices.
  • Liaise with relevant ISD units (e.g., QDL, PSU, Operations, Admin, IT) to advance solutions and represent the knowledge management and learning needs of International Services.
  • Support in drafting/building L&D’s guidelines/strategies.



  • Experience in working on organizational development programs, staff learning and development and knowledge management
  • Experience in using MS Office 365 Suite, particularly SharePoint and Teams
  • Experience facilitating or managing training in online platforms and tools (Zoom, Skype, ClickUp, etc.) 
  • Experience and skills in development of knowledge products, including but not limited to reports, and websites
  • Experience developing training, either web-based, instructor-led, or blended 
  • Experience with data collection tools and instruments (survey, interviews, focus groups, codes) as well as data analysis (quantitative and quantitative) 
  • Excellent interpersonal skills and the ability to work effectively and in a collegial fashion with people from a wide range of backgrounds and cultures, both virtually and in person
  • Experience working or volunteering with a Red Cross or a Red Crescent entity
  • Willingness to comply with current public health and Red Cross policies. 



  • Experience using an online Learning Management System (LMS) to set up courses and class rosters 


To be completed as part of onboarding:

  • My Red Cross Orientation
  • Using of SharePoint as a User
  • Using Uplift as a User/facilitator
  • Using EXCHANGE as a User
  • Using EDGE as a Learner
  • Using EDGE as an Instructor
  • Additional on-the-job training as needed

Development Opportunities

  • Contribute to advancing the mission of the American Red Cross
  • Strengthen Knowledge Management Practices through your Red Cross role
  • Team building with the Red Cross, volunteers, academic and community partners
  • Expand knowledge base in humanitarian efforts and emergency/disaster response
  • Enhance skills in a global and highly recognized non-profit organization

Length of Appointment

1 year, renewable

Time Commitment

4-6 hours per week, with some availability during business hours

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