NHQ:ISD - DIV - LAC: Admin Support - Volunteer Business Operations Partner

NHQ:ISD - DIV - LAC: Admin Support - Volunteer Business Operations Partner

This position supports the National Headquarters (NHQ) International Services (ISD) department. This is a 100% virtual (volunteer-from-home) opportunity.

American Red Cross volunteer leaders work to ensure the delivery of a variety of Red Cross programs and services to international communities. The Volunteer Partner to the Business Operations Lead provides administrative, communicational, operational, logistical, and reporting support for the Latin America and the Caribbean region. The partner acts as a counterpart and support to the Business Operations Lead and provides thought accountable, efficient support.

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Remote: National Headquarters,Remote: Northeast Division,Virtual Volunteer

Key Responsibilities

Administrative Support:

  • Assists the Global Director (GD) in a variety of tasks including direct reports across the region, preparations of meetings, stakeholder visits and other related tasks.
  • Coordinates the administrative compliance of Admin focal points throughout the region in consultation with the NHQ Business building their capacity and ensuring proper procedures and tools are in place.
  • Supports administrative and logistical processes of new personnel.
  • Supports overseeing and developing, updating administrative procedures in line with NHQ procedures related to the office management, housing, vehicle, and related.
  • Tracks and meets the deadlines and actions taken tasks as assigned by LAC Regional Director by managing and updating the activity trackers after key meetings such as weekly staff meeting, workshops, etc.

Security Support:

  • Monitors and reports all the security incidents to Regional Director and NHQ Security Unit.
  • Ensures the Security briefing documents are shared before any travel and inform IFRC Security unit of any deployment or issue related to security.
  • Briefs or organizes briefings with the IFRC Security Unit in LAC for all visitors on the security situation in Panama.
  • Communicates promptly as needed with staff on field related security issues .

Procurement Support:

  • Ensures procedures are in place in line with the NHQ Minimum Requirements, to properly manage the office inventory and assets, delivery and return of equipment, handover/disposals.
  • Ensures equipment/assets is functioning and accessible as needed. Coordinates the management of regional office access keys.
  • Coordinates and support any IT related requests and management of the software/platforms on behalf of the American Red Cross.



  • Reliable access to resources needed to volunteer 100% virtually
  • Minimum 5 years’ experience in a leadership role working with diverse teams
  • Familiarity with international work and supporting overseas locations
  • Comfortable working with senior leadership team members in an advisory and collaborative matter
  • Bachelor in Relevant Field (such as business administration, sociology, international relations, Spanish, etc.)
  • Experience conduction Administration and Logistics duties
  • Experience in completing multiple tasks and tracking activity progress
  • Experience working with Red Cross Movement entity or other international humanitarian organizations.
  • Fluent in computer literacy
  • Willingness to comply with current public health and Red Cross policies
  • Willingness to comply with current public health and Red Cross policies.


  • Master’s degree in Relevant Field (such as business administration, sociology, international relations, Spanish, etc.)
  • Proficient in reading, writing and speaking both English and Spanish


  • Orientation to the American Red Cross
  • Volunteer Connection Orientation
  • Computer, safety, and security training (if required)
  • Supervisory/management training

Development Opportunities

Attend any applicable Red Cross training or meetings. Gain leadership, management, and on-the-job experience.

Length of Appointment

1 year, renewable

Time Commitment

15-25 hours per week, with 2 hours available each week during business hours

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