Volunteer Opportunities

Key Responsibilities

• Provide customer service, guidance and empathy to those making inquiries regarding verification of 9/11 voluntary service.
• Respond via email and phone to victims, their family members and the law firms representing them.
  • Given the ramifications of these inquiries and the personal nature of the correspondence, communicating clearly by phone and in writing is critical.
• Review spreadsheets and databases to verify volunteer service
• Provide letters of certification (using standardized templates) and maintain correspondence with volunteers, law firms representing volunteers, and the Department of Justice.
  • Confidentiality is key when interacting with inquiries received.

Qualifications

Required:

• Reliable access to resources needed to volunteer 100% virtually
• Strong written and verbal communication and customer service skills
• Attention to detail & strong administrative skills
• Experience providing support related to personal and confidential matters
• Experience with programs that include specific guidelines for eligibility, making assessments and determining the course of action
• Ability to remain calm, empathetic and patient,  even if the inquirer is distressed or upset.
• Proficiency with MS Office for Excel, Word and Outlook 
• Willingness to comply with current public health and Red Cross policies.

 

Preferred:

• Previous experience as a paralegal, administrative assistant or caseworker 

Training

• Virtual Training will be provided
• FY22 Privacy and Data Security Awareness
• Percipio Course: Essential Skills for Client-Facing Workers Journey