NHQ:VS - Regional Support - September 11 Inquiry Administrative Support

NHQ:VS - Regional Support - September 11 Inquiry Administrative Support

This position supports the National Headquarters (NHQ) Volunteer Services (VS) Team. This is a 100% virtual (volunteer-from-home) opportunity.

The focus of the role is to respond to inquiries from Red Cross staff and volunteers who deployed on 9/11.

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Remote: National Headquarters,Remote: Northeast Division,Virtual Volunteer

Key Responsibilities

  • Provide customer service, guidance and empathy to those making inquiries regarding verification of 9/11 voluntary service.
  • Respond via email and phone to victims, their family members and the law firms representing them.
    • Given the ramifications of these inquiries and the personal nature of the correspondence, communicating clearly by phone and in writing is critical.
  • Review spreadsheets and databases to verify volunteer service
  • Provide letters of certification (using standardized templates) and maintain correspondence with volunteers, law firms representing volunteers, and the Department of Justice.
    • Confidentiality is key when interacting with inquiries received.



  • Reliable access to resources needed to volunteer 100% virtually
  • Strong written and verbal communication and customer service skills
  • Attention to detail & strong administrative skills
  • Experience providing support related to personal and confidential matters
  • Experience with programs that include specific guidelines for eligibility, making assessments and determining the course of action
  • Ability to remain calm, empathetic and patient,  even if the inquirer is distressed or upset.
  • Proficiency with MS Office for Excel, Word and Outlook 
  • Willingness to comply with current public health and Red Cross policies.



  • Previous experience as a paralegal, administrative assistant or caseworker 


  • Virtual Training will be provided
  • FY22 Privacy and Data Security Awareness
  • Percipio Course: Essential Skills for Client-Facing Workers Journey

Development Opportunities

This role provides an opportunity to gain valuable experience while applying research, customer service and empathy skills in support of September 11 disaster responders.

Length of Appointment

Minimum 1-year commitment

Time Commitment

5-10 hours per week

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