NHQ:ISD - R&R - Doctrine Education Volunteer

NHQ:ISD - R&R - Doctrine Education Volunteer

This position supports the National Headquarters (NHQ) International Services Department (ISD) Response and Recovery (R&R) team. Reporting to the Operations Manager, Response and Recovery, this position supports the continuous improvement and socialization efforts related to the R&R team’s Concept of Operations (ConOps). This position will work closely with the Operations Team to disseminate, communicate and monitor the adoption of ConOps changes throughout the R&R team. This is a 100% virtual (volunteer-from-home) opportunity.

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Remote: National Headquarters,Remote: Northeast Division,Virtual Volunteer

Key Responsibilities

  • Develop material to communicate ConOps changes to International Services
  • Identify and design learning materials to support adoption of ConOps changes
  • Coordinate socialization and learning sessions with relevant audiences
  • Organize ConOps material in SharePoint with user needs in mind
  • Gather and log ConOps change requirements from R&R stakeholders
  • Support briefings to leadership explaining ConOps changes



  • Reliable access to resources needed to volunteer 100% virtually
  • Familiar with communicating policy or tool changes to teams using a variety of methods
  • Experience developing formal and informal learning materials
  • Comfortable monitoring, maintaining and developing work plans with minimal input
  • Enthusiastic about Red Cross mission and programs and commitment to the American Red Cross principles.
  • Strong leadership and facilitation abilities, excellent verbal and written communication skills, and effective interpersonal skills.
  • Cultural sensitivity; promotes a culture of diversity and inclusion.
  • Interest and/or understanding of Red Cross and/or international disaster response & recovery operations.
  • Has good organizational skills and ability to publish and present work through tools in the MS Office suite, especially SharePoint
  • Can format and maintain digital records, documents, and tools in a manner that is accessible to the entire team
  • Has skills or interest in digital user experience (UX)
  • Has experience or interest in supporting change management through effective communication products and strategies
  • Ability to work well both independently and in teams.
  • Resume required.
  • Willingness to comply with current public health and Red Cross policies.


The following training requirements are part of onboarding for the position:

  • Response and Recovery Concept of Operations
  • On-the-job training
  • Red Cross training:
  • NEVO (New Employee and Volunteer Orientation)
  • WORC (World of Red Cross)
  • Introductory video: ISD Overview video
  • Compliance and Ethics in EDGE
  • Stay safe IFRC course
  • ISD 101 in EDGE

Development Opportunities

  • Learning about the International Red Cross and Red Crescent network
  • Enhance leadership and communication skills
  • Enhance project management and change management skills
  • Develop Response and Recovery Doctrine and tools for the American Red Cross in its international capacity
  • Opportunity to attend any learning events and brown bags available to staff
  • Interacting with a variety of people from different cultures

Length of Appointment

1 year, renewable

Time Commitment

2-8 hours per week, 2 hours during 9-5EST

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