NHQ:TS - Service Delivery Process Development Volunteer Partner

NHQ:TS - Service Delivery Process Development Volunteer Partner

The Service Delivery, Process Development Volunteer Partner reports to the Senior Manager, Service Delivery Process Development and is responsible for partnering with Sr. Manager to strategize and manage the development of, implementation and compliance of Training Services products and programs to include, but not limited to, First Aid/CPR/AED, Basic Life Support, etc. for all Service Delivery paid and volunteer staff and strategic partners.


This position supports the National Headquarters (NHQ) Training Services (TS) team. This is a 100% remote (volunteer-from-home) opportunity.

Apply Now


Remote: National Headquarters,Remote: Northeast Division,Virtual Volunteer

Key Responsibilities

  • Supports the development of departmental processes, implementation and execution plans for release of new or revised products for Service Delivery.
  • Serves as subject matter expert to Sr. Manager.
  • Collaborates on training needs and alignment with upcoming products.
  • Ensures Service Delivery staff has the necessary resources and equipment in place for successful product releases.
  • Partners with Sr. Manager to develop change management and communication plans for Service Delivery & Partner Services. 


  • Willingness to comply with current public health and Red Cross policies.
  • Minimum of 2 to 3 years of successful related experience, preferably in working with field teams to develop or manage operational processes.
  • An understanding of ARC Training Services sales and service delivery operations preferred.
  • American Red Cross instructor certification in First Aid/CPR/AED and Basic Life Support
  • Instructor Trainer or Instructor Trainer Educator certification preferred
  • Professional written and verbal communication and interpersonal skills
  • Innovative and proactive decision-making skills with strong vision with a demonstrated ability to create and coordinate workflow, delegate tasks and implement necessary changes.
  • Intermediate computer skills and demonstrated ability to utilize MS Office programs required.
  • Working knowledge of Salesforce.com as it relates to Training Services, Red Cross Learning Center, Webi, Skedulo, SharePoint also recommended. 


On-the-job training from Sr. Manager

Development Opportunities

  • Strategic thinking
  • Project Management methodologies 

Length of Appointment

One year appointment, renewable annually based on satisfactory performance of position.

Time Commitment

Approximately 10 hours per week

Apply Now