Volunteer Opportunities

Key Responsibilities

• Supports the development of departmental processes, implementation and execution plans for release of new or revised products for Service Delivery.
• Serves as subject matter expert to Sr. Manager.
• Collaborates on training needs and alignment with upcoming products.
• Ensures Service Delivery staff has the necessary resources and equipment in place for successful product releases.
• Partners with Sr. Manager to develop change management and communication plans for Service Delivery & Partner Services. 

Qualifications

• Willingness to comply with current public health and Red Cross policies.
• Minimum of 2 to 3 years of successful related experience, preferably in working with field teams to develop or manage operational processes.
• An understanding of ARC Training Services sales and service delivery operations preferred.
• American Red Cross instructor certification in First Aid/CPR/AED and Basic Life Support
• Instructor Trainer or Instructor Trainer Educator certification preferred
• Professional written and verbal communication and interpersonal skills
• Innovative and proactive decision-making skills with strong vision with a demonstrated ability to create and coordinate workflow, delegate tasks and implement necessary changes.
• Intermediate computer skills and demonstrated ability to utilize MS Office programs required.
• Working knowledge of Salesforce.com as it relates to Training Services, Red Cross Learning Center, Webi, Skedulo, SharePoint also recommended. 

Training

On-the-job training from Sr. Manager