NHQ:BSI - In-App Guidance Editor for WalkMe

NHQ:BSI - In-App Guidance Editor for WalkMe

This position supports the National Headquarters (NHQ) Business Systems Integration team (BSI team) and specifically the implementation of In-App Guidance using WalkMe software, layered on top of various Red Cross applications.  This is a remote (volunteer-from-home) opportunity. The BSI Team is an inward facing agent working to establish a rich culture of supporting volunteers (mainly disaster responders) who are encountering challenges in using Red Cross applications such as RC Care, RC Respond and RC View.

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Locations

Ada Co, ID,Adams Co, ID,Baker Co, OR,Bannock Co, ID,Bear Lake Co, ID,Beaverhead Co. MT,Big Horn Co, MT,Bingham Co, ID,Blaine Co, ID,Blaine Co, MT,Boise Co, ID,Bonneville Co, ID,Broadwater Co, MT,Butte Co, ID,Camas Co, ID,Canyon Co, ID,Carbon Co, MT,Caribou Co, ID,Carter Co, MT,Cascade Co, MT,Cassia Co, ID,Chapter - Idaho and E Ore,Chapter - Montana,Chouteau Co, MT,Clark Co, ID,Clearwater Co, ID,Custer Co, ID,Custer Co, MT,Daniels Co, MT,Dawson Co.,Deer Lodge Co, MT,Elmore Co, ID,Fallon Co. MT,Fergus Co, MT,Flathead Co, MT,Franklin Co, ID,Fremont Co, ID,Gallatin Co, MT,Garfield Co, MT,Gem Co, ID,Glacier Co, MT,Golden Valley Co, MT,Gooding Co, ID,Granite Co, MT,Hill Co, MT,Idaho Co, ID,Jefferson Co, ID,Jefferson Co, MT,Jerome Co, ID,Judith Basin Co, MT,Lake Co, MT,Latah Co, ID,Lemhi Co, ID,Lewis & Clark Co, MT,Lewis Co, ID,Liberty Co, MT,Lincoln Co, ID,Lincoln Co, MT,Madison Co, ID,Madison Co. MT,Malheur Co, OR,McCone Co, MT,Meagher Co. MT,Mineral Co, MT,Minidoka Co, ID,Missoula Co, MT,Musselshell Co, MT,Nez Perce Co, ID,Oneida Co, ID,Owyhee Co, ID,Park Co. MT,Payette Co, ID,Petroleum Co, MT,Phillips Co. MT,Pondera Co. MT,Powder River Co. MT,Powell Co, MT,Power Co, ID,Prairie Co, MT,Ravalli Co, MT,Region,Remote/Virtual Volunteer Opportunity,Richland Co, MT,Roosevelt Co, MT,Rosebud Co, MT,Sanders Co, MT,Sheridan Co, MT,Silver Bow Co, MT,Stillwater Co, MT,Sweet Grass Co, MT,Teton Co, ID,Teton Co, MT,Toole Co, MT,Treasure Co, MT,Twin Falls Co, ID,Union Co, OR,Valley Co, ID,Valley Co, MT,Wallowa Co, OR,Washington Co, ID,Wheatland Co, MT,Wibaux Co, MT,Yellowstone Co, MT

Key Responsibilities

  • Complete free self-study training for WalkMe software
  • Participate in project planning discussions for individual WalkMe projects
  • Work with Technical Training Mangers to build WalkMe layers on top of Red Cross software applications (mostly for disaster apps like RC Care and RC Respond)
  • Gather input from Regional Application Support Team (RAST) volunteers regarding wording to be added to screen prompts, tips, and other WalkMe features to assist users
  • Help with proofreading, testing, evaluating, and getting application owners to sign off on completed WalkMe projects

Qualifications

Required:

  • Experience creating forms, surveys, or reports from a database
  • Experience using Microsoft Office applications including Teams, Word, Excel, OneDrive and SharePoint
  • Experience using digital/online tools to onboard employees/volunteers, improve productivity and streamline processes
  • Good written and verbal communications
  • Good writing skills, including grammar, spelling, sentence structure, proofreading, etc.
  • Reliable access to resources needed to volunteer 100% virtually

Training

  • WalkMe orientation – 30 minutes
  • WalkMe technical writing – 4 hours
  • WalkMe project management -3 hours

Development Opportunities

Volunteers will gain knowledge and experience working with In-App guidance software and how to improve user experiences and navigation through various Red Cross applications.

 

Length of Appointment

Minimum 6-month commitment with opportunity to renew

 

Time Commitment

5-10 hours a week

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