NHQ:BSI - In-App Guidance Editor for WalkMe

NHQ:BSI - In-App Guidance Editor for WalkMe

This position supports the National Headquarters (NHQ) Business Systems Integration team (BSI team) and specifically the implementation of In-App Guidance using WalkMe software, layered on top of various Red Cross applications.  This is a remote (volunteer-from-home) opportunity. The BSI Team is an inward facing agent working to establish a rich culture of supporting volunteers (mainly disaster responders) who are encountering challenges in using Red Cross applications such as RC Care, RC Respond and RC View.

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Key Responsibilities

  • Complete free self-study training for WalkMe software
  • Participate in project planning discussions for individual WalkMe projects
  • Work with Technical Training Mangers to build WalkMe layers on top of Red Cross software applications (mostly for disaster apps like RC Care and RC Respond)
  • Gather input from Regional Application Support Team (RAST) volunteers regarding wording to be added to screen prompts, tips, and other WalkMe features to assist users
  • Help with proofreading, testing, evaluating, and getting application owners to sign off on completed WalkMe projects



  • Experience creating forms, surveys, or reports from a database
  • Experience using Microsoft Office applications including Teams, Word, Excel, OneDrive and SharePoint
  • Experience using digital/online tools to onboard employees/volunteers, improve productivity and streamline processes
  • Good written and verbal communications
  • Good writing skills, including grammar, spelling, sentence structure, proofreading, etc.
  • Reliable access to resources needed to volunteer 100% virtually


  • WalkMe orientation – 30 minutes
  • WalkMe technical writing – 4 hours
  • WalkMe project management -3 hours

Development Opportunities

Volunteers will gain knowledge and experience working with In-App guidance software and how to improve user experiences and navigation through various Red Cross applications.


Length of Appointment

Minimum 6-month commitment with opportunity to renew


Time Commitment

5-10 hours a week

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