NHQ:ISD - OPS: Volunteer Senior Salesforce Administrator

NHQ:ISD - OPS: Volunteer Senior Salesforce Administrator

This position supports the National Headquarters (NHQ) International Services Development (ISD) & Service to the Armed Forces (SAF) teams. This is a remote (volunteer-from-home opportunity). ISD & SAF are continually working to identify and implement changes to improve quality and increase efficiencies related to project and grants management. This role would support the administration of our Salesforce-based project and grants management system. A new replacement Salesforce system is currently being built. This role would support user setup and training for the new system and eventually the day-to-day administration once it is live.

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Locations

Ada Co, ID,Adams Co, ID,Baker Co, OR,Bannock Co, ID,Bear Lake Co, ID,Beaverhead Co. MT,Big Horn Co, MT,Bingham Co, ID,Blaine Co, ID,Blaine Co, MT,Boise Co, ID,Bonneville Co, ID,Broadwater Co, MT,Butte Co, ID,Camas Co, ID,Canyon Co, ID,Carbon Co, MT,Caribou Co, ID,Carter Co, MT,Cascade Co, MT,Cassia Co, ID,Chapter - Idaho and E Ore,Chapter - Montana,Chouteau Co, MT,Clark Co, ID,Clearwater Co, ID,Custer Co, ID,Custer Co, MT,Daniels Co, MT,Dawson Co.,Deer Lodge Co, MT,Elmore Co, ID,Fallon Co. MT,Fergus Co, MT,Flathead Co, MT,Franklin Co, ID,Fremont Co, ID,Gallatin Co, MT,Garfield Co, MT,Gem Co, ID,Glacier Co, MT,Golden Valley Co, MT,Gooding Co, ID,Granite Co, MT,Hill Co, MT,Idaho Co, ID,Jefferson Co, ID,Jefferson Co, MT,Jerome Co, ID,Judith Basin Co, MT,Lake Co, MT,Latah Co, ID,Lemhi Co, ID,Lewis & Clark Co, MT,Lewis Co, ID,Liberty Co, MT,Lincoln Co, ID,Lincoln Co, MT,Madison Co, ID,Madison Co. MT,Malheur Co, OR,McCone Co, MT,Meagher Co. MT,Mineral Co, MT,Minidoka Co, ID,Missoula Co, MT,Musselshell Co, MT,Nez Perce Co, ID,Oneida Co, ID,Owyhee Co, ID,Park Co. MT,Payette Co, ID,Petroleum Co, MT,Phillips Co. MT,Pondera Co. MT,Powder River Co. MT,Powell Co, MT,Power Co, ID,Prairie Co, MT,Ravalli Co, MT,Region,Remote/Virtual Volunteer Opportunity,Richland Co, MT,Roosevelt Co, MT,Rosebud Co, MT,Sanders Co, MT,Sheridan Co, MT,Silver Bow Co, MT,Stillwater Co, MT,Sweet Grass Co, MT,Teton Co, ID,Teton Co, MT,Toole Co, MT,Treasure Co, MT,Twin Falls Co, ID,Union Co, OR,Valley Co, ID,Valley Co, MT,Wallowa Co, OR,Washington Co, ID,Wheatland Co, MT,Wibaux Co, MT,Yellowstone Co, MT

Key Responsibilities

Partner with the Salesforce product owner to help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and executing changes against the product road map. The Senior Salesforce Administrator should enjoy all aspects of user management, including adding and deactivating users, managing support tickets, conducting training, creating reports, and designing solutions with user satisfaction as a priority. We are looking for someone with a deep understanding of the Salesforce platform, who can understand both our current setup and our organizational objectives, in order to quickly identify areas of improvement. The Senior Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing, and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into laymans terms, clearly explaining design options and their potential impact.

Qualifications

  • Reliable access to resources needed to volunteer 100% virtually.
  • Certified Salesforce administrator (required) 3-5 years experience as a lead Salesforce administrator
  • Clear and concise written communication Proficient in project management tools like JIRA

Training

Red Cross 101

Development Opportunities

Gain experience working with a leading international NGO to develop a unique solution for a critical issues.

Expanding the knowledge base of American Red Cross International Services programming.

Length of Appointment

1 year renewable

Time Commitment

8-10 hours per week

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