NHQ:ISD - OPS: Volunteer Senior Salesforce Administrator

NHQ:ISD - OPS: Volunteer Senior Salesforce Administrator

This position supports the National Headquarters (NHQ) International Services Development (ISD) & Service to the Armed Forces (SAF) teams. This is a remote (volunteer-from-home opportunity). ISD & SAF are continually working to identify and implement changes to improve quality and increase efficiencies related to project and grants management. This role would support the administration of our Salesforce-based project and grants management system. A new replacement Salesforce system is currently being built. This role would support user setup and training for the new system and eventually the day-to-day administration once it is live.

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Key Responsibilities

Partner with the Salesforce product owner to help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and executing changes against the product road map. The Senior Salesforce Administrator should enjoy all aspects of user management, including adding and deactivating users, managing support tickets, conducting training, creating reports, and designing solutions with user satisfaction as a priority. We are looking for someone with a deep understanding of the Salesforce platform, who can understand both our current setup and our organizational objectives, in order to quickly identify areas of improvement. The Senior Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing, and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into laymans terms, clearly explaining design options and their potential impact.


  • Reliable access to resources needed to volunteer 100% virtually.
  • Certified Salesforce administrator (required) 3-5 years experience as a lead Salesforce administrator
  • Clear and concise written communication Proficient in project management tools like JIRA


Red Cross 101

Development Opportunities

Gain experience working with a leading international NGO to develop a unique solution for a critical issues.

Expanding the knowledge base of American Red Cross International Services programming.

Length of Appointment

1 year renewable

Time Commitment

8-10 hours per week

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