NHQ:IT - End User Services: Telecom Mobility Volunteer (In-Person)

NHQ:IT - End User Services: Telecom Mobility Volunteer (In-Person)

This position supports the National Headquarters (NHQ) Information Technology (IT) unit. This opportunity requires participation in in-person activities and/or perform work in a Red Cross facility. The Telecom Mobility team processes hundreds of requests for phone replacements and upgrades each year, resulting in a steady stream of incoming used phones. Obsolete devices are collected and sent to our HQ. It is important that these products are managed so that we can ensure safe and eco-conscious disposal. We also maintain a supply of new and gently used devices to replace damaged devices that are not under manufacturer warranty. At NHQ, phones are received, sorted, and either placed in reserve or sent to our e-cycle partner for disposal. This position is in person in the Washington DC area.

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Remote/Virtual Volunteer Opportunity

Key Responsibilities

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  • Inventory tracking
  • Dispose, erase, and factory reset devices as needed
  • May be required to ship replacement products to end users or EUS staff
  • Interact with Telecom/Mobility team, vendors
  • May be required to train on and utilize various device management programs



  • Willingness to comply with Red Cross COVID-19 policies.
  • Record keeping skills
  • Excellent communicator
  • Self-starter; interested in learning new things
  • Knowledge of the various device management programs
  • Experience with inventory management
  • Ability to work independently, or as part of a team and deliver to agreed-upon schedules
  • Reliable computer and internet service


  • Knowledge of/Experience with iOS and Android operation


American Red Cross Orientation

No training required. Volunteer will receive hands on training from IT EUS Telecom Mobility

Development Opportunities

There will be multiple opportunities to grow with the IT EUS Telecomm Mobility Team.

Length of Appointment

Minimum 6-12 month commitment with reappointment as mutually agreed.

Time Commitment

Generally, 1 to 3 hours per day, 3 - 4 days per week but must be able to participate in core meetings and communicate/adhere to a dependable schedule. Volunteers must be available on a regular basis during normal business hours when most IT work is performed, 8am-5pm Eastern M-F. Although there may be occasional requests for after-hours or weekend work, volunteers who are only available evenings and weekends would not be an appropriate fit for this position.

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