NHQ:ISD-OPS: SharePoint Design Support Volunteer

NHQ:ISD-OPS: SharePoint Design Support Volunteer

This position supports the National Headquarters (NHQ) International Services (ISD) department. This is a virtual (volunteer-from-home) opportunity. This position will support the International Services Department in various capacities (designer, analyst, archivist, IM/KM, etc.) to help improve the SharePoint/Teams environment to better support their mission-driven work. They will work across ISD units and groups under the supervision of the ISD Dedicated SharePoint Admin.

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Remote: National Headquarters,Remote: Northeast Division,Virtual Volunteer

Key Responsibilities

Under guidance and supervision of ISD SharePoint Admin the volunteer will collaborate across all ISD units on various projects to include:

  • Create, maintain and implement records management systems and/or archiving
  • Administration, design and implementation of site pages, document libraries, wikis, etc. using SharePoint tools and capabilities (web parts, metadata, quick links, etc.)
  • Collaborate with individuals and teams to understand their SharePoint needs and work on solutions to provide an intuitive, end-user experience
  • Participate in curation and maintenance of SharePoint guidance and resources
  • Migration of documents and data to new structure
  • Clean-up of existing data
  • Ongoing site administration as needed, which may include: Adding new features to site and Updating security and permissions o Adding new users




  • Broad understanding of the American Red Cross and its opportunities for service  
  • Respectful maintain confidentiality  
  • Willingness to learn  
  • Work well individually and with others  
  • Detail oriented and highly organized  
  • Substantial experience with SharePoint administration or development  
  • Demonstrated ability to comfortably and independently navigate IT systems  
  • Comfortable working independently and with minimal supervision
  • Reliable access to internet during volunteer hours
  • Willingness to comply with current public health and Red Cross policies



  • SharePoint certification


  • International Services provides standard orientation to the American Red Cross, International Services Department
  • ISD Dedicated Admin will provide orientation to the SharePoint Focal Point group
  • Introduction to department’s existing use of SharePoint and business needs

Development Opportunities

  • Access to EDGE (Engagement. Development. Growth. Education, powered by Cornerstone) our new learning management system for all internal staff training, including instructor-led courses, web-based training, and blended learning programs
  • Opportunity to Facilitate/Lead ISD-wide learning sessions (SP 101 Initiative)
  • Learning opportunity as it relates to international Red Cross and Red Crescent Movement
  • Enhance leadership and communication skills
  • Opportunity to attend any learning events and brown bags available to staff
  • Deepen knowledge on IT systems and their uses in humanitarian organizations

Length of Appointment

Minimum 6 month commitment, renewable

Time Commitment

8 - 10 hours per week, with at least 2 – 3 hours per week during business hours

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