NHQ:DCS - Disaster Workforce Readiness - National Partner Onboarding & Training Team Member

NHQ:DCS - Disaster Workforce Readiness - National Partner Onboarding & Training Team Member

This position supports the National Headquarters (NHQ) Disaster Cycle Services (DCS) team, specifically the Disaster Workforce Readiness (DWR) unit. This is a remote (volunteer-from-home) opportunity. The National Partner Onboarding & Training Team Member welcomes new National Partner Members to Disaster Cycle Services and supports them to complete their Onboarding & Training.

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Locations

Remote/Virtual Volunteer Opportunity

Key Responsibilities

  • Welcome new National Partner Members to Disaster Cycle Services
  • Explain their next steps for Onboarding & Training
  • Follow up with new members via phone and email to encourage them to complete their required training
  • Answer questions new members may have regarding onboarding, training and deployment
  • Assist in managing National Partner GroupShares
  • Assist in updating member profiles and logging contact attempts on the profile

Qualifications

Required:

  • Experience onboarding and training employees or volunteers in a remote environment
  • Comfortable learning new technology systems, specifically profile management databases
  • Flexible schedule with some availability during business hours
  • Comfortable contacting volunteers via phone and email
  • Experience using Microsoft Office products, including Teams, Outlook and Excel
  • Reliable access to phone, internet and laptop or desktop computer
  • Flexible and comfortable working in an ever-changing environment
  • Works well in a remote team environment

 

Preferred:

  • Experience with Red Cross Volunteer Engagement
  • Experience using administrative functions in Volunteer Connection

Training

  • Disaster Cycle Services: An Overview
  • On the Job Training

Development Opportunities

Additional NHQ DCS opportunities and projects

Length of Appointment

Minimum 1 year commitment with opportunity to renew

Time Commitment

10 hours per week. The schedule for this position is flexible, but some availability during business hours is required.

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