Disaster Recovery Team Member (Virtual)

Disaster Recovery Team Member (Virtual)

Provide Follow up and Recovery Planning Services, including referrals, for individuals and households following regional events - primarily home fires.

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Central and Southeastern Washington Chapter,Greater Inland Northwest Chapter,King County Chapter,Northwest Washington Chapter ,South Puget Sound and Olympics Chapter

Key Responsibilities

  • Conduct follow-up for clients within 72 hours of case being opened by Disaster Action Team or Caseworker.
  • May also conduct Intake and provide Financial Assistance to qualified clients if case was not opened by DAT
  • Conduct Follow-up and Recovery Planning Services
  • Provide Internal Referrals and External Referrals.
  • Assist with problem-solving and advocacy upon request
  • Use RC Care to document services according to the Client Care Program Standards and Procedures and RC Care Job Tools.
  • Services may be provided in person or virtually.
  • Work with community recovery partners to plan for community recovery needs and long-term recovery activities.

May also have a REC/CARE/SA GAP in addition to steady state role.


Works with Recovery Team Leaders and Members

*Refer to: DCS: Trainee - (chapter acronym) Recovery Team Member

Development Opportunities

Based on skill and interests, become a Recovery Team Leader or get a GAP and deploy nationally


Preferred qualifications:

  • Able to treat clients with care, comfort and concern.
  • Demonstrated commitment to the mission of the American Red Cross.
  • Demonstrated ability to work well in stressful situations and in a team-oriented setting.
  • Demonstrated interest in learning about community resource organizations.
  • Treats people equitably and works effectively with diverse populations
  • Comfortable with technology



  • Disaster Cycle Services: An Overview
  • RC Care: Caseworker Curriculum
    • Client Care Program Overview
    • Detailed Damage Assessment for Disaster Action Team Response Operations
    • Client Care Program: Disaster Client Intake
    • Client Care Program: Conducting Follow-up
    • Client Care Program: Recovery Planning
    • Client Care Program: Providing Referrals
    • Shelter Resident Transition with RC Care
  • Everyone is Welcome
  • Concept of Operations Basics


  • Psychological First Aid: Helping Others in Times of Stress

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