NHQ:ISD - SLT - Volunteer Partner, Organizational Design and Workforce Planning

NHQ:ISD - SLT - Volunteer Partner, Organizational Design and Workforce Planning

This position supports the National Headquarters (NHQ) International Services Department (ISD) and Services to the Armed Forces (SAF) team. This is a remote (volunteer-from-home opportunity). Overseas, the American Red Cross works with our Red Cross and Red Crescent peers to help prepare for, respond to, and recover from disasters and crises around the world. The American Red Cross also helps members of the military, veterans and their families prepare for, cope with, and respond to, the challenges of military service. The Operations division focuses on creating an enabling environment for ISD and SAF programs, including responsibility to ensure our workforce is aligned to optimally deliver on evolving strategy for both departments. For International Services, this includes adapting to shifting demand from our national society partners, shifting expectations from donors and increased work via integrated consortiums, as well as ensuring we have the capacity to quickly scale up and scale down when disasters hit. For Service to the Armed Forces, this includes the ability to regular support our military families through deployments overseas. This Volunteer Partner position will support the Operations division Executive Director to lead going workforce planning to best align staff and volunteers within the overall table of organization, clarify roles and responsibilities between positions and address competency gaps.

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Remote/Virtual Volunteer Opportunity

Key Responsibilities

  • Serve as a trusted advisor and subject-matter expert for organizational design and workforce planning activities across SAF and ISD
  • Lead the development of a strategic workforce roadmap for ISD and SAF, to ensure alignment with strategy and shifting stakeholder demands
  • Lead and facilitate workforce planning initiatives including critical role/capability identification, gap analysis and action planning
  • Facilitate exercises to clarify and document roles and responsibilities between teams and functions
  • For newly merged SAF and ISD Operations division, advise on continued opportunities to streamline and document team functions to allow for greater cross-functional surge support
  • Advise on opportunities to increase utilization of volunteers in key business functions
  • Advise on improvements required to tools to better forecast workload demands
  • Advise on surge workforce strategies to ensure adequate staffing is available to deploy as needs arise



  • Excellent verbal and written communication skills, including the ability to organize and present information in a clear and concise way to a variety of audiences
  • Experience facilitating and/or supporting exercises to clarify roles and responsibilities across functions and teams, including making recommendations to address gaps and/or overlaps
  • Experience in workforce planning analysis and action planning
  • Experience leading projects and change programs with impacts at the organizational level
  • Experience leading and/or supporting the analysis, forecasting and planning of workforce supply and demand, including assessing gaps and determining appropriate talent management interventions


  • Background in Human Resources Management or Organizational Design
  • Experience conducting time to task analysis to assess work volume and determine appropriate staffing levels
  • Experience leading major projects and change programs with impact at the organizational level


General ISD/SAF Orientation, Red Cross Orientation

Development Opportunities

  • Apply business skills to enhance programs that benefit military families as well as vulnerable communities overseas
  • Learn about the international Red Cross and Red Crescent, including engaging with peers in other countries
  • Enhance leadership and cross-cultural competencies

Length of Appointment

Minimum 6 month commitment, with opportunity to renew

Time Commitment

10-15 hours per week (Including at least 2 hours per week between 10-6 Eastern)

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