Volunteer Opportunities

Key Responsibilities

• Serve as the regional champion for RC View & Power BI applications,
• Provide expert support and guidance to Regional department leads and their teams in the proper and maximized utilization of RC View & Power BI applications,
• Establish ongoing calendars for RC View & Power BI applications, training,
• Conduct RC View & Power BI applications training, using official American Red Cross training materials,
• Provide support to regional users using best practices for providing support to teams via technologies for remote communication and collaboration,
• Serve as a region expert in RC View & Power BI applications,
• Provide data and analysis and tools to region and department leaders to provide accurate information to support decision-making,
• Provide leadership and delegation to team members, as necessary.
• Participate as a member of the Regional Application Support Team [RAST] and coordinate with RAST Lead as needed

Qualifications

Required:

• Reliable access to resources needed to volunteer 100% virtually
• Facility with using mobile and desktop technology;
• Enthusiasm about using technology to improve delivery of services to Red Cross clients;
• Ability to communicate, coach and train others in the use of technology;
• Ability to work in a matrixed reporting structure;
• Excellent organization skills;
• Experience with or ability to learn remote collaboration tools and platforms.
• Prior experience using Power BI for data analytics or data visualization

 

Preferred:

• Experience with Red Cross services,
• Experience leading small teams,
• Experience interfacing with technical IT support.

Training

• Red Cross orientation [for new volunteers]
• Department training
• Application training
• MS Teams training
• Training in how to use IT End User Support processes