Blood Drive YOUTH Volunteer - San Gabriel and Pomona Valleys

Blood Drive YOUTH Volunteer - San Gabriel and Pomona Valleys

This position supports the Regional Biomedical Services department. This opportunity requires participation in in-person activities and/or performing work in a Red Cross facility. You are a part of the Red Cross mission to provide life saving blood to our community. Your job is to positively and professionally represent the Red Cross by providing excellent customer service to enhance the blood donor experience. You will engage with blood donors to promote blood donation and ensure long-term commitment for regular blood donations. Equally important is the support you provide to the collection team. Every blood donor you assist helps save up to 3 lives! You will also enhance your customer service skills and gain experience working directly with medical staff.

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Locations

America Red Cross Serving the Greater San Gabriel and Pomona Valleys

Key Responsibilities

· Manage the reception process by ensuring each donor is warmly greeted and assisted with initial intake according to the appointment priority system.
· Manage the hospitality experience by offering refreshments to donors, thanking them for their contribution, and alerting staff immediately if a donor shows signs of feeling unwell.
· Build a welcoming rapport with blood drive staff, donors and visitors by being flexible, helpful and patient.
· Set up and maintain cleanliness and organization in the registration and hospitality areas.
· Invite donors to become Red Cross volunteers, share special promotions, and schedule their next blood donation appointment on the pre-schedule sign-up sheet.
· Refer medical questions and concerns to the Team Supervisor.
· Represent Red Cross positively and professionally.
· Invite donors to return by providing educational facts about the positive impact of blood donation.
· Make reminder calls as needed to donors who have missed their appointments.
· Maintain visual observation of donors and visitors.

Length of Appointment

Summer

Relationships

Collections and Biomedical Volunteer Management

Training

Two hours of orientation and training

Qualifications

  • Willingness to comply with Red Cross COVID-19 policies.
  • Willingness to carry vaccination card to work assignments.
  • Maintain regular communication with your volunteer coordinator.
  • Return calls/emails within 48 hours unless out of town.
  • Let your Volunteer Coordinator know in advance if you will be unavailable to volunteer for an extended period of time.
  • Scheduling online is preferred.
  • Arrange own transportation to blood drives.
  • Ability to reliably complete all scheduled volunteer shifts
  • Report to the Team Supervisor at the beginning and end of your shift.
  • Maintain visual observation of donors and visitors.
  • Read and follow the Donor Ambassador Guidebook and the Red Cross Volunteer Handbook.
  • Age 13+ with parental supervision or parental recommendation (must be mature enough to maintain confidentiality and respond appropriately to adverse donor reactions)

Time Commitment

10, 5-hour shifts per week between June and September

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