Volunteer Opportunities

Key Responsibilities

• Maintain strict confidentiality of any case notes, and private personal information in accordance with Red Cross policies
• Understand and apply Service to Armed Forces (SAF) policies, procedures and protocols related to Red Cross client services consistently and correctly
• Support financial hardships/assistance by conducting an intake interview to assess all client needs and provide appropriate service to clients including referrals to other agencies. The follow up process should include making follow-up calls to veterans and/or other eligible military family members to determine if their needs are met and provide other follow-up actions needed for complete and timely client service.
• Acquire a working knowledge of local, state, and federal resources aiding military members, families, and veterans

Maintain professionalism and conduct as stated in Red Cross policy

Qualifications

Required

• Reliable access to resources needed to volunteer to include phone, personal computer, and internet connection.
• Must have good customer service and problem-solving skills especially during challenging situations
• Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross
• Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, and interpret information from clients, staff, and management
• Effective interviewing skills and a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity
• Good computer skills to include use of Internet; Internet search tools (Google, etc.); and Microsoft Office Suite, to include Outlook and word-processing
• Ability to work with or without supervision and in a team environment
• Effective verbal and written communication skills needed to produce clear case narrative
• Able to work with culturally diverse populations
• Willingness to comply with current public health and Red Cross policies.

Recommended

• Able to support Red Cross SAF mission; have an awareness of and appreciation for military culture, military families, and veterans' issues

• Bi-Lingual

Time Commitment

Flexible, 5 hours per week with a committed schedule.

• Availability and willingness to make client contacts between 9am- 9pm.
  • This includes leaving voicemails, responding to return calls, sending text messages and emails.