*Service to the Armed Forces - Hero Care Network Regional Caseworker- Virtual Position

*Service to the Armed Forces - Hero Care Network Regional Caseworker- Virtual Position

This position supports the Regional SAF department and can be a virtual (volunteer-from-home) opportunity. Ensure military families are supported and their needs are met when faced with an emergency.

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Remote/Virtual Volunteer Opportunity

Key Responsibilities

  • Maintain strict confidentiality of any case notes, and private personal information in accordance with Red Cross policies
  • Understand and apply Service to Armed Forces (SAF) policies, procedures and protocols related to Red Cross client services consistently and correctly
  • Support financial hardships/assistance by conducting an intake interview to assess all client needs and provide appropriate service to clients including referrals to other agencies. The follow up process should include making follow-up calls to veterans and/or other eligible military family members to determine if their needs are met and provide other follow-up actions needed for complete and timely client service.
  • Acquire a working knowledge of local, state, and federal resources aiding military members, families, and veterans

Maintain professionalism and conduct as stated in Red Cross policy



  • Willingness to comply with Red Cross COVID-19 policies for in-person volunteer activities.
  • Reliable access to resources needed to volunteer to include phone, personal computer, and internet connection.
  • Must have good customer service and problem-solving skills especially during challenging situations
  • Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross
  • Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, and interpret information from clients, staff, and management
  • Effective interviewing skills and a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity
  • Good computer skills to include use of Internet; Internet search tools (Google, etc.); and Microsoft Office Suite, to include Outlook and word-processing
  • Ability to work with or without supervision and in a team environment
  • Effective verbal and written communication skills needed to produce clear case narrative
  • Able to work with culturally diverse populations


  • Able to support Red Cross SAF mission; have an awareness of and appreciation for military culture, military families, and veterans' issues
  • Bi-Lingual

Time Commitment

Flexible, 5 hours per week with a committed schedule.

  • Availability and willingness to make client contacts between 9am- 9pm.
    • This includes leaving voicemails, responding to return calls, sending text messages and emails.

Development Opportunities

  • SAF Regional Casework Lead
  • Giving Presentations/Briefings
  • SAF Trainer/Mentor
  • Contingency Team
  • Volunteer Partner
  • Division Volunteer

Length of Appointment

As agreed upon with leadership


Red Cross volunteer and employee Hero Care Network Leads


  • Pre-requisite Family Follow-up training
  • Complete curriculum for Critical Community Service
  • Additional future training
  • Diversity, Sensitivity and Awareness eLearning module (Recommended)

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