Volunteer Opportunities

Key Responsibilities

• Welcome and greet donors, escort as necessary and assist with initial intake and hand offs through the blood donation process
• Ensure blood donors have relevant information and that questions are answered appropriately
• Learn and share the Red Cross story, including the mission, vision, and values
• Create a favorable impression of the Red Cross, and the blood donation process, that will encourage continued support
• May make reminder calls, re-schedule donor appointments, and perform follow up activities as directed
• Model excellent customer service behaviors
• Attend to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution and watched for possible adverse physical reactions
• Set up and maintain cleanliness in Reception and Hospitality Areas
• Punctual and dependable in arriving for assignment(s)
• Work with collections team supervisor or charge staff to help convert right type donors to donations with maximum impact
• Responsible to inform donors about Red Cross volunteer opportunities and share recruitment materials 

Qualifications

• Ability to serve as Red Cross volunteer by following the mission and fundamental principles of the organization.
• Good customer service and communication skills.
• Must have transportation as blood drives are held in different locations.
• Must be at least 16 years of age.
•  Ability to display the utmost professionalism and communication skills
• Extremely comfortable working with people from all walks of life
• Ability to represent the American Red Cross to the community
• Ability to understand technology needed for position: Donor Check-in, Donor Tablet, Rapid Pass, Donor App.
• Ability to explain/teach technology to donors

Time Commitment

Most blood drives are six hours long during normal business hours, weekends are limited.