SAF: Regional Hero Care Network Caseworker Candidate

SAF: Regional Hero Care Network Caseworker Candidate

Ensure military families' needs are met when faced with an emergency.

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Adams County,Allegheny County,Armstrong County,Beaver County,Bedford County,Berks County,Blair County,Bradford County,Butler County,Cambria County,Cameron County,Carbon County,Central PA Chapter,Centre County,Chestnut Ridge Chapter,Clarion County,Clearfield County,Clinton County,Columbia County,Crawford County,Cumberland County,Dauphin County,Elk County,Erie County,Fayette County ,Forest County,Franklin County,Fulton County,Greene County ,Huntingdon County,Indiana County ,Jefferson County,Juniata County,Lackawanna County,Lancaster County,Lawrence County,Lebanon County,Lehigh County,Luzerne County,Lycoming County,McKean County,Mercer County,Mid Central PA Chapter,Mifflin County,Monroe County,Montour County,Northampton County,Northeastern PA Chapter,Northumberland County,Northwestern PA Chapter,PA Mountains Chapter,PA Rivers Chapter,Perry County,Pike County,Potter County,Remote/Virtual Volunteer Opportunity,Schuylkill County,Snyder County,Somerset County,South Central PA Chapter,Southwestern PA Chapter,Sullivan County,Tioga County,Union County,Venango County,Virtual - work remotely from your personal computer/phone ,Warren County,Washington County ,Wayne County,Westmoreland County,Wyoming County,York County

Key Responsibilities

Support the Red Cross mission
• Maintain strict confidentiality of any case notes, names and other personal information in accordance with Red Cross policies
• Understand and apply Service to Armed Forces (SAF) policies, procedures and protocols related to Red Cross client services consistently and correctly
• Support the follow up process to include making follow-up calls to military members and/or families to determine if their needs are met, providing other follow-up actions needed for complete and timely client service
• Acquire a working knowledge of local, state and federal resources aiding military members, families and veterans
• Maintain professionalism and conduct as stated in Red Cross policy


Red Cross volunteer and employee Hero Care Network Leads


• Orientation to the American Red Cross
• Specific SAF on-line casework and case management system training
• Specific SAF classroom training regarding practices, policies and procedures
• SAF Basic Training webinars (SAF Overview; Military 101; Family Follow-up; etc.)
• Familiarization with the Client Assistance Manual (CAM)
• Diversity, Sensitivity and Awareness eLearning (Recommended)

Development Opportunities

Continued training in all aspect of client services


• Successful American Red Cross background check
• Complete required national training and locally developed orientation
• Able to support Red Cross SAF mission; have an awareness of and appreciation for military culture, military families, and veterans' issues
• Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross
• Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, and interpret information from clients, staff, and management
• Good computer skills to include use of Internet search tools; Intranet; and Microsoft Office Suite, to include Outlook, word-processing, database and/or spreadsheet applications
• Effective interviewing skills and a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity
• Ability to work with or without supervision
• Effective verbal and written communication skills
• Good customer service skills; Ability to work well with others
• Willingness to gain knowledge of community resources
• Able to work with culturally diverse populations

Time Commitment

2 days/week; 2-3 hours each day

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