NHQ:BIO - BVWE - Operations Onboarding and Training Lead - National Headquarters

NHQ:BIO - BVWE - Operations Onboarding and Training Lead - National Headquarters

This position supports the National Headquarters (NHQ) Biomedical Services (BIO) team. This is a remote (volunteer-from-home opportunity). The role of the Operations Onboarding & Training Lead will support the nation-wide Biomedical Volunteer Workforce Engagement’s onboarding and training as a thought leader and training facilitator. As part of the national Operations Team responsible for ensuring all prospective candidates are interviewed, onboarded, and trained for success. The Operations Onboarding & Training Lead will pioneer the successful onboarding of both field and NHQ volunteers through the facilitation of weekly trainings, engaging field-level onboarding & training volunteers, and supporting a nation-wide program.

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Bronx County,Fairfield County (Greenwich CT),Kings County (Brooklyn),Long Island Chapter,Nassau County,New York County (Manhattan),Queens County,Remote/Virtual Volunteer Opportunity,Richmond County (Staten Island),Rockland County,Suffolk County,Westchester County

Key Responsibilities

  • Be a thought leader for onboarding and training volunteers in the biomedical services
  • Develop and implement goals and objectives for volunteers and employees as needed
  • Subject Matter Expert on the Onboarding of new volunteers, including Management of Opportunity Queue, Receive Referrals, Conduct Interviews, Approve volunteers
  • Create and facilitate weekly, bi-weekly, or monthly trainings
  • Assign and monitor EDGE Curricula
  • Management of the training reports
  • Participate in the annual Volunteer Workforce Planning process 


Required Skills:

  • Enthusiastic about Red Cross mission and programs
  • Experience leading training sessions using virtual platforms
  • Available to commit to present to staff and volunteers twice a month
  • Work well both individually and with others
  • Relationship building skills working collaboratively with staff/volunteer partners
  • 1+ Year of experience as a trainer, instructor, or teacher
  • Experience in interviewing and onboarding employees or volunteers
  • Ability to use Excel or other data analytics programs
  • Access to quiet workspace
  • Reliable internet connectivity
  • Strong emotional intelligence and resilience


Preferred Qualifications:

  • 3+ Years of experience training in a virtual setting
  • aPHR, PHR, SHRM-CP or equivalent certification
  • Learning Management System experience


  • Onboarding with Biomedical Engagement Rep and/or Supervisor
  • Biomedical Volunteer Workforce Engagement Virtual Training
  • EDGE Volunteer Supervisor Training Curriculum
  • EDGE Admin Training

Development Opportunities

  • Relationship building
  • Enhance leadership and communication skills
  • Interact with and meet a variety of people
  • Team building with the Red Cross, volunteers and community partners

Length of Appointment

One year appointment, renewable annually based on satisfactory performance in position.

Time Commitment

  • Minimum 4 hours per week, during business hours.
  • Must be available Wednesdays midday/early afternoon
  • Training time varies
  • Participate in orientation, training sessions, and occasional refresher courses.

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