DIV:VS - Division Volunteer Services Volunteer Connection Lead (North Central)

DIV:VS - Division Volunteer Services Volunteer Connection Lead (North Central)

This position supports the Volunteer Services (VS) team at the Divisional (DIV) level. This is a 100% virtual (volunteer-from-home) opportunity. The Division Volunteer Services Volunteer Connection Lead oversees the utilization and access of Volunteer Connection, the official American Red Cross volunteer engagement system. This position serves as a subject matter expert (SME) on Volunteer Connection to provide support to the DVSE.

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Remote/Virtual Volunteer Opportunity

Key Responsibilities

  • Serve as a champion of Volunteer Connection
  • Provide expert support and guidance to regional and divisional teams in the proper and maximized utilization of Volunteer Connection
  • Conduct Volunteer Connection training, using official American Red Cross training materials for volunteers and volunteer supervisors
  • Serve as a Volunteer Connection expert
  • Provide data and analysis to DVSE to help maintain accurate information within the database
  • Provide leadership and delegation to team members if necessary 


  • Enthusiastic about Red Cross mission and programs - required
  • Proven leadership in nonprofit or for-profit organizations - required
  • Cultural sensitivity to diverse audiences - required
  • Knowledge and understanding of Red Cross services and operations and opportunities for volunteer service - required
  • Work well both individually and with others - required
  • Prior experience using Volunteer Connection administrative functions - required
  • Relationship building skills working collaboratively with staff/volunteer partners - required
  • Understand the value of volunteers and provide leadership and support to ensure volunteers are productive and have a mutually rewarding experience – required
  • Strong computer skills, preferred database knowledge - required
  • Independently driven and well-organized – required
  • Prior experience using Microsoft Excel - required
  • Prior experience using Microsoft Access – preferred
  • Prior experience using Microsoft Teams - preferred 
  • Reliable access to resources needed to volunteer 100% virtually
  • Willingness to comply with current public health and Red Cross policies.


On the job training will be provided Recommended: PMDP Volunteer Supervisor Curriculum Training Resource: Volunteer Connection Resource Library

Development Opportunities

  • Relationship building
  • Enhance leadership and communication skills
  • Interact with and meet a variety of people
  • Team building across Red Cross teams and departments
  • Learn and become an expert on technical aspects of Volunteer Connection 

Length of Appointment

One year appointment, renewable annually based on satisfactory performance of position.

Time Commitment

Approximately 8 hours per week during business hours. 

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