**COVID-19 Disaster Reserve** Shelter Service Associate

**COVID-19 Disaster Reserve** Shelter Service Associate

The Shelter Service Associate is a temporary position assigned to work in person in a Red Cross shelter before, during and/or after a disaster event this hurricane/wildfire season. Shelter Service Associates complete tasks necessary for shelter operations and provide assistance for disaster clients. Shelter Service Associates support the day-to-day activities within a shelter which may include working in reception, registration, feeding, dormitory, information, or other areas within a shelter.

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Field: Response Operation / Deployment

Key Responsibilities

  • Following worker safety procedures for working in a COVID environment
  • Embodying the fundamental principles of the American Red Cross in their work with clients, disaster responders and partners
  • Providing excellent client service and support the daily maintenance of the shelter operation at the direction of the assigned Shelter Supervisor
  • Using the Shift Tool during the disaster event to report availability and schedule shelter shifts
  • Completing the required virtual self-paced training (3 hours of training total)


Required Qualifications:

  • Ability to build appropriate and effective relationships with co-workers and shelter residents. 
  • Ability to support and correct performance, manage conflict and ask for help early on so that workflow and service delivery does not impact shelter residents or the shelter community.
  • Demonstrates clear, concise, and effective written and verbal communication.
  • Lift / carry 20 lbs. multiple times/shift.
  • Stand and or sit for two-hour periods and walk for two miles during a shift.
  • Walk on uneven terrain.
  • Work outdoors in inclement weather, extreme heat and/or humidity and/or extreme cold.
  • Climb two or more flights of stairs.
  • Speak clearly on phone and in person.
  • Work for long periods on computer and/or reading small print and/or writing.
  • Drive in day time and at night
  • Minimum 18 years of age
  • Willing and able to volunteer in person in a COVID -19 disaster shelter before, during and/or after a disaster event
  • Availability to sign up for shifts on consecutive days (shifts may be 4, 8 or 12 hours long)
  • Willing to complete 3 hours of virtual self-paced training required for position
  • Ability to read, write, and follow verbal and written instructions in English


All: (part of onboarding)

  • Everyone is Welcome – WBT 45 minutes or VILT 1 hour
  • Shelter Fundamentals (June 2020 revision) - WBT 1 hour, or VILT 1 hour
  • Shelter Fundamental – Supplemental short videos - VID 30 minutes
  • Congregate Sheltering Activities in COVID-19 Environment - VID 20 minutes Total

Training Time MC/SH/SA: 2 hours 30 minutes or 2 hours 45 minutes


Additional Training Requirements for SAs and SV s willing to deploy outside their region  

  • Deployment Fundamentals – WBT 30 min 
  • Mission Cards – Cardholder Overview – VID 15 min 

 Total Training Time:  45 min minutes  

Development Opportunities

Shelter Service Associate with completion of remaining requirements and training by December 2020.

Length of Appointment

  • The COVID-19 Disaster Reserve is active during this disaster/wildfire season, anticipated to extend until the end of the year
  • Reserve volunteers will have the opportunity to remain active with the Red Cross after the season

Time Commitment

*IMPORTANT* This is a reserve appointment

Upon joining the COVID-19 Disaster Reserve, the only immediate time commitment is to complete your training online, approximately 2-5 hours.

Activation and Deployment

  • In case of a large scale disaster, the COVID-19 Disaster Reserve will be activated with an email or text message notification to all responders.
  • Sign-up to assignments will be opened immediately. 
  • Red Cross will make arrangements for travel and accommodation for 
Minimum Commitment
  • Minimum commitment for local deployment is five (5) non-consecutive days
  • Minimum commitment for divisional deployment (more than 50 miles from your home of record) is fourteen (14) consecutive days from activation including travel

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