**COVID-19 Disaster Reserve** Shelter Service Associate
**COVID-19 Disaster Reserve** Shelter Service Associate
The Shelter Service Associate is a temporary position assigned to work in person in a Red Cross shelter before, during and/or after a disaster event this hurricane/wildfire season. Shelter Service Associates complete tasks necessary for shelter operations and provide assistance for disaster clients. Shelter Service Associates support the day-to-day activities within a shelter which may include working in reception, registration, feeding, dormitory, information, or other areas within a shelter.
Apply NowKey Responsibilities
- Following worker safety procedures for working in a COVID environment
- Embodying the fundamental principles of the American Red Cross in their work with clients, disaster responders and partners
- Providing excellent client service and support the daily maintenance of the shelter operation at the direction of the assigned Shelter Supervisor
- Using the Shift Tool during the disaster event to report availability and schedule shelter shifts
- Completing the required virtual self-paced training (3 hours of training total)
Qualifications
Required Qualifications:
- Ability to build appropriate and effective relationships with co-workers and shelter residents.
- Ability to support and correct performance, manage conflict and ask for help early on so that workflow and service delivery does not impact shelter residents or the shelter community.
- Demonstrates clear, concise, and effective written and verbal communication.
- Lift / carry 20 lbs. multiple times/shift.
- Stand and or sit for two-hour periods and walk for two miles during a shift.
- Walk on uneven terrain.
- Work outdoors in inclement weather, extreme heat and/or humidity and/or extreme cold.
- Climb two or more flights of stairs.
- Speak clearly on phone and in person.
- Work for long periods on computer and/or reading small print and/or writing.
- Drive in day time and at night
- Minimum 18 years of age
- Willing and able to volunteer in person in a COVID -19 disaster shelter before, during and/or after a disaster event
- Availability to sign up for shifts on consecutive days (shifts may be 4, 8 or 12 hours long)
- Willing to complete 3 hours of virtual self-paced training required for position
- Ability to read, write, and follow verbal and written instructions in English
Training
All: (part of onboarding)
- Everyone is Welcome – WBT 45 minutes or VILT 1 hour
- Shelter Fundamentals (June 2020 revision) - WBT 1 hour, or VILT 1 hour
- Shelter Fundamental – Supplemental short videos - VID 30 minutes
- Congregate Sheltering Activities in COVID-19 Environment - VID 20 minutes Total
Training Time MC/SH/SA: 2 hours 30 minutes or 2 hours 45 minutes
Additional Training Requirements for SAs and SV s willing to deploy outside their region
- Deployment Fundamentals – WBT 30 min
- Mission Cards – Cardholder Overview – VID 15 min
Total Training Time: 45 min minutes
Development Opportunities
Shelter Service Associate with completion of remaining requirements and training by December 2020.
Length of Appointment
- The COVID-19 Disaster Reserve is active during this disaster/wildfire season, anticipated to extend until the end of the year
- Reserve volunteers will have the opportunity to remain active with the Red Cross after the season
Time Commitment
*IMPORTANT* This is a reserve appointment
Upon joining the COVID-19 Disaster Reserve, the only immediate time commitment is to complete your training online, approximately 2-5 hours.
Activation and Deployment
- In case of a large scale disaster, the COVID-19 Disaster Reserve will be activated with an email or text message notification to all responders.
- Sign-up to assignments will be opened immediately.
- Red Cross will make arrangements for travel and accommodation for
- Minimum commitment for local deployment is five (5) non-consecutive days
- Minimum commitment for divisional deployment (more than 50 miles from your home of record) is fourteen (14) consecutive days from activation including travel