NHQ:BIO - BVWE - National Support Team Specialist - Trainer (NST)

NHQ:BIO - BVWE - National Support Team Specialist - Trainer (NST)

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Remote/Virtual Volunteer Opportunity

Key Responsibilities


This position supports the National Headquarters (NHQ) Biomedical Services (BIO) team. This is a 100% virtual (volunteer-from-home) opportunity. Support Blood Service activities by competently and professionally presenting Red Cross Biomedical Service National Volunteer Scheduling Team Training Material to new volunteers.


  • Orient and train new volunteers to American Red Cross Blood Services, NVST Processes (Volunteer connection, Scheduling, Google Voice, Microsoft Teams Meetings, Daily Activity Log, etc.)
  • Work effectively to ensure new NVST members are trained within 14 days of their approval
  • Continuously evaluate training material and suggest changes as identified.
  • Attend relevant meetings and updates
  • Provide weekly status update to NVST Leadership at the end of training
  • Retrain and coach volunteers as needed
  • Reliable access to resources needed to volunteer 100% virtually


  • Willingness to support Red Cross mission - Required
  • High level leadership and organizational skills - Required
  • Willing to be a creative team member - Required
  • Ability to model superior customer service skills Required
  • Previous Teaching/Training or Presentation Experience - Required
  • Excellent communication, customer service, and public relations abilities - Required
  • Experience using Microsoft Teams – Preferred (can be trained)

Time Commitment

10 hrs each month

Development Opportunities

  • Gain valuable training experience while providing an invaluable service to your community
  • Network and meet new people
  • Develop transferable career skills
  • Develop professional presentation skills
  • Teach and learn

Length of Appointment

Minimum 6 months


Talent Classification for Recruitment: Education & Training


  • Orientation to the American Red Cross
  • American Red Cross Blood Services Training
  • Donor Ambassador and/or NVST Train the Trainer Courses 

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