Lead: Disaster Recovery Coordinator- Glendale * Arcadia * Pomona * San Gabriel Valley

Lead: Disaster Recovery Coordinator- Glendale * Arcadia * Pomona * San Gabriel Valley

This position supports the Regional Disaster Cycle Services department. Works with the Regional Recovery Program Lead to provide oversight and leadership for the execution of Recovery Services within a chapter or territory.

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Field: Disaster Response Territory 2 - North East LA County

Key Responsibilities

  • Lead the chapter/territory recovery team
  • Oversee day to day Client Care Program
  • Mentor and provide guidance to Casework Supervisors
  • Ensure chapter/territory team members have the required training and RC Care roles
  • Ensure that excellent customer service is provided to clients
  • Watch for patterns of error so caseworkers can be mentored, as needed
  • Work with community recovery partners to plan for community needs and long-term recovery activities.
  • Represent Red Cross and work with local COAD groups.


Willingness to comply with Red Cross COVID-19 policies for in-person volunteer activities.

Recommend a GAP of REC/CARE/SV, or above, or a candidate for the GAP.

Preferred Qualifications:

  • Has the ability to provide leadership & team building
  • Oriented toward problem solving and has the ability to monitor and correct performance. 

Deployment outside the region in a Recovery position is a plus.



Casework Supervisor - Intake Role

  • Disaster Cycle Services: An Overview 
  • RC Care: Casework Supervisor Curriculum
  • Everyone is Welcome  
  • Concept of Operations Basics 
  • Partner Engagement Essentials
  • Psychological First Aid: Helping Others in Times of Stress


Casework Supervisor - ID - Address Reviewer Role

  • All of the above, plus Document Review with RC Care


  • Shelter Resident Transition Caseworker Fundamentals
  • Concept of Operations 3.0 Management (or equivalent)
  • Supervising the Disaster Workforce
  • Collaborating Essentials  
  • Deployment Fundamentals 
  • Mission Cards - Cardholder Overview

Development Opportunities

Recovery Regional Program Lead, Division or National volunteer.

Length of Appointment


Time Commitment

24 hours of classroom and on-line training plus local on-the job learning opportunities and Workgroups.  These experiences help new caseworkers become familiar with their role in following-up with clients and in the community resources available to assist clients in recovery.  Deployment opportunities vary depending on major disaster activity or disaster exercises (usually once or twice a year).

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