Service to Armed Forces Hero Care Network Regional Caseworker/Critical Community Services

Service to Armed Forces Hero Care Network Regional Caseworker/Critical Community Services

This position supports the Regional SAF department and can be a virtual (volunteer-from-home) opportunity. Ensure military families are supported and their needs are met when faced with an emergency.

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Key Responsibilities

  • Maintain strict confidentiality of any case notes, and private personal information in accordance with Red Cross policies
  • Understand and apply Service to Armed Forces (SAF) policies, procedures and protocols related to Red Cross client services consistently and correctly
  • Support financial hardships/assistance by conducting an intake interview to assess all client needs and provide appropriate service to clients including referrals to other agencies. The follow up process should include making follow-up calls to veterans and/or other eligible military family members to determine if their needs are met and provide other follow-up actions needed for complete and timely client service.
  • Acquire a working knowledge of local, state, and federal resources aiding military members, families, and veterans

Maintain professionalism and conduct as stated in Red Cross policy


Red Cross volunteer and employee Hero Care Network Leads

Development Opportunities

  • SAF Regional Casework Lead
  • Giving Presentations/Briefings
  • SAF Trainer/Mentor
  • Contingency Team
  • Volunteer Partner
  • Division Volunteer



  • Reliable access to resources needed to volunteer to include phone, personal computer, and internet connection.
  • Must have good customer service and problem-solving skills especially during challenging situations
  • Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross
  • Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, and interpret information from clients, staff, and management
  • Effective interviewing skills and a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity
  • Good computer skills to include use of Internet; Internet search tools (Google, etc.); and Microsoft Office Suite, to include Outlook and word-processing
  • Ability to work with or without supervision and in a team environment
  • Effective verbal and written communication skills needed to produce clear case narrative
  • Able to work with culturally diverse populations
  • Willingness to comply with current public health and Red Cross policies.


  • Able to support Red Cross SAF mission; have an awareness of and appreciation for military culture, military families, and veterans' issues
  • Bi-Lingual


  • Pre-requisite Family Follow-up training
  • Complete curriculum for Critical Community Service
  • Additional future training
  • Diversity, Sensitivity and Awareness eLearning module (Recommended)

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