NHQ:BIO - National Volunteer Scheduling Specialist (NST) - National Headquarters

NHQ:BIO - National Volunteer Scheduling Specialist (NST) - National Headquarters

This position supports the National Headquarters (NHQ) Biomedical Services (BIO) team. This is a remote (volunteer-from-home) opportunity. This position is part of National Scheduling Team (NST) and is responsible for engaging and scheduling Volunteer Blood Donor Ambassadors.

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Key Responsibilities

  • Submit unscheduled volunteer hours
  • Communicate regularly through phone calls, text messages, and emails with volunteers and leadership
  • Perform data entry in Volunteer Connection
  • Manage regional shift tools
  • Provide subject matter expertise and support to Donor Ambassadors
  • Submit departmental specific forms at the end of every shift

Length of Appointment

6 month commitment; renewable

Relationships

Talent Classification for Recruitment: Admin, Clerical, & Office

Training

  • Orientation to the American Red Cross
  • Enhanced Volunteer Connection System Training
  • Complete Self-paced Web-Based NST training within 7-day of acceptance
  • Complete weekly assignment in a private setting
  • Adhere to Red Cross privacy and confidential rules and requirements
  • Self-paced online training
  • Monthly One on One with Division Lead (Required)

Qualifications

  • Access to a computer and Wi-Fi (Required)
  • Access to a smart phone (Required)
  • Good communication skills via both email and phone (Required)
  • Clerical and computer skills required (Microsoft Outlook, Word, Excel, PowerPoint) (Required)
  • Willingness to learn Red Cross-specific applications (Required)
  • Ability to lead others virtually (Preferred)
  • Donor Ambassador experience (Preferred)
  • Excellent customer service skills (Required)

Time Commitment

Minimum Commitment 2.5 hours per week and a 30-minute conference call twice a month

Sunday through Saturday (flexible schedule)

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