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*Blood Donor Ambassador - must be 16 years of age or older

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*Blood Donor Ambassador - must be 16 years of age or older

Provide excellent and enthusiastic customer service to enhance the blood donor experience. Engage with blood donors to promote blood donation and set the stage for a long-term commitment to regular blood donations. Volunteers support registration and hospitality areas. Volunteer must be 16 years of age or older. This is an In-person opportunity for members with updated vaccine status.

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Locations

Region-Wide Volunteer Opportunity

Key Responsibilities

  • Greet donors, explain the donation process as necessary and assist with initial intake and hand offs through the blood donation process
  • Manage donor flow and direct donors to tablet registration
  • Model excellent customer service behaviors
  • Ensure blood donors have relevant information and that questions are answered appropriately while creating a favorable impression of the blood donation process.
  • Learn and share the Red Cross story, including the mission, vision, and values
  • Provide customer service to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution
  • Check if donor was provided post-donation information before leaving the drive
  • Report possible adverse post-donation physical reactions to the collections staff
  • Set up and maintain cleanliness in Reception and Hospitality Areas, and Donor Areas/Beds as requested
  • Work with collections team supervisor or charge staff to match donor’s blood type with the best product for maximum impact
  • Responsible to inform donors of current and upcoming donation promotions
  • May make reminder/cancellation calls, re-schedule donor appointments, and perform follow up activities as directed

Qualifications

 

  • Ability to display the utmost professionalism and communication skills
  • Extremely comfortable working with people from diverse communities and backgrounds
  • Ability to understand technology needed for position: Donor Check-in, Donor Tablet, Rapid Pass, Donor App.
  • Ability to explain/teach technology to donors and fellow volunteers
  • Ability to regularly commit to schedule, arrive punctually and adapt to a change driven culture
  • Willingness to comply with current public health and Red Cross policies
  • MUST BE 16 YEARS OF AGE OR OLDER

Time Commitment

Generally 5-6 hours each shift per month.
Please consider a 2nd shift each month.


Development Opportunities

• Gain valuable training and experience 
while providing an invaluable service to 
your community
• Network and meet new people
• Develop customer service skills that 
last a lifetime

Length of Appointment

Preferably 3-6 months, renewable each year

Relationships

•      Gain valuable training and experience while providing an invaluable service to your community

•      Network and meet new people

•      Develop customer service skills that last a lifetime

Training

  • Red Cross Volunteer Orientation
  • Onboarding with the American Red Cross Biomedical Dept
  • Online Blood Drive Volunteer Training in EDGE
  • Ongoing training and refresher courses

Apply Now