*Blood Donor Ambassador - must be 16 years of age or older
*Blood Donor Ambassador - must be 16 years of age or older
Provide excellent and enthusiastic customer service to enhance the blood donor experience. Engage with blood donors to promote blood donation and set the stage for a long-term commitment to regular blood donations. Volunteers support registration and hospitality areas. Volunteer must be 16 years of age or older.
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Region-Wide Volunteer Opportunity
Key Responsibilities
• Welcome and greet donors, escort as necessary and assist with initial intake and hand offs through the blood donation process
• Ensure blood donors have relevant information and that questions are answered appropriately
• Create a favorable impression of the Red Cross, and the blood donation process, that will encourage continued support
• Re-schedule donor appointments, and perform follow up activities as directed
• Be available and committed to the volunteer schedule
• Model excellent customer service behaviors
• Attend to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution
• Set up and maintain cleanliness in Reception and Hospitality Areas
• Punctual and dependable in arriving for assignment(s)
Qualifications
• Willingness to support the American Red Cross mission
• Good Communication/public relation skills
• Is willing to work as part of a team and take direction
• Understands and preserves donor confidentiality
• Extremely comfortable working with people from all walks of life
• Ability to represent the American Red Cross to the community
MUST BE 16 YEARS OF AGE OR OLDER
Time Commitment
Variable; preferred commitment:
1+ shift/month, average shift is 5-6 hours
Development Opportunities
• Gain valuable training and experience while providing an invaluable service to your community
• Network and meet new people
• Develop customer service skills that last a lifetime
Length of Appointment
Preferably 3-6 months, renewable each year
Relationships
Works closely with Collection staff, volunteers and donors.
Training
• Orientation to the American Red Cross
• Donor Ambassador Training