(To be Archived) NHQ:BIO - BVWE - National Volunteer Scheduling Specialist (NST)

(To be Archived) NHQ:BIO - BVWE - National Volunteer Scheduling Specialist (NST)

This position supports the National Headquarters (NHQ) Biomedical Services (BIO) team. This is a remote (volunteer-from-home) opportunity. This position is part of National Scheduling Team (NST) and is responsible for engaging and scheduling Volunteer Blood Donor Ambassadors.

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Locations

Allegan County ,Arenac County,Barry County,Bay County,Berrien County,Branch County,Calhoun County,Cass County,Clare County,Clinton County,East Central Bay Chapter ,Eaton County,Genesse County,Gratiot County,Hillsdale County,Huron County,Ingham County,Ionia County,Isabella County,Jackson County,Kalamazoo County,Kent County,Lake County,Lapeer County,Lenawee County,Livingston County,Livingston County Office,Macomb County,Mason County,Mecosta County,Mid-Michigan Chapter ,Midland County,Montcalm County,Muskegon County,Newaygo County,Northern Michigan Chapter,Oakland County,Oceana County,Osceola County,Ottawa County,Saginaw County,Sanilac County,Shiawassee County ,Southeast Michigan Chapter,Southwest Michigan Chapter,St. Clair County,St. Joseph County,Tuscola County,Van Buren County,Washtenaw County,Wayne County,West Michigan Chapter

Key Responsibilities

  • Submit unscheduled volunteer hours
  • Communicate regularly through phone calls, text messages, and emails with volunteers and leadership
  • Perform data entry in Volunteer Connection
  • Manage regional shift tools
  • Provide subject matter expertise and support to Donor Ambassadors
  • Submit departmental specific forms at the end of every shift

Length of Appointment

6 month commitment; renewable

Relationships

Talent Classification for Recruitment: Admin, Clerical, & Office

Training

  • Orientation to the American Red Cross
  • Enhanced Volunteer Connection System Training
  • Complete Self-paced Web-Based NST training within 7-day of acceptance
  • Complete weekly assignment in a private setting
  • Adhere to Red Cross privacy and confidential rules and requirements
  • Self-paced online training
  • Monthly One on One with Division Lead (Required)

 

Qualifications

  • Access to a computer and Wi-Fi (Required)
  • Access to a smart phone (Required)
  • Good communication skills via both email and phone (Required)
  • Clerical and computer skills required (Microsoft Outlook, Word, Excel, PowerPoint) (Required)
  • Willingness to learn Red Cross-specific applications (Required)
  • Ability to lead others virtually (Preferred)
  • Donor Ambassador experience (Preferred)
  • Excellent customer service skills (Required)

Time Commitment

Minimum Commitment 2.5 hours per week and a 30-minute conference call twice a month

Sunday through Saturday (flexible schedule)

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