NHQ:IT - End User Services: Volunteer Support Specialist

NHQ:IT - End User Services: Volunteer Support Specialist

This position supports the National Headquarters (NHQ) Information Technology (IT) unit. This opportunity requires participation in in-person activities and/or perform work in a Red Cross facility. The purpose of this role is to provide technical support troubleshooting IT equipment such as computers, printers, network equipment. Currently we are recruiting for the American Red Cross locations: Twin Cities - Minnesota and Dakotas Region HQs 1201 West River Parkway Minneapolis, MN 55454 American Red Cross of South Central and Southeast Kansas 707 N. Main Wichita, KS 67203 Central Illinois Chapter 405 West John Gwynn Jr. Ave. Peoria, IL 61605

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Locations

Allegan County ,Arenac County,Barry County,Bay County,Berrien County,Branch County,Calhoun County,Cass County,Clare County,Clinton County,East Central Bay Chapter ,Eaton County,Genesse County,Gratiot County,Hillsdale County,Huron County,Ingham County,Ionia County,Isabella County,Jackson County,Kalamazoo County,Kent County,Lake County,Lapeer County,Lenawee County,Livingston County,Livingston County Office,Macomb County,Mason County,Mecosta County,Mid-Michigan Chapter ,Midland County,Montcalm County,Muskegon County,Newaygo County,Northern Michigan Chapter,Oakland County,Oceana County,Osceola County,Ottawa County,Saginaw County,Sanilac County,Shiawassee County ,Southeast Michigan Chapter,Southwest Michigan Chapter,St. Clair County,St. Joseph County,Tuscola County,Van Buren County,Washtenaw County,Wayne County,West Michigan Chapter

Key Responsibilities

Reporting to an IT End User Support (EUS) Regional Volunteer Manager or Regional Volunteer Partner the Volunteer Support Specialist may:

  • Provide technical support troubleshooting IT equipment - computers, printers, network equipment, etc.
  • Provide support to Technical Specialists for local and enterprise-wide projects.
  • Support IT needs at special events.
  • Assist with developing or improving EUS policies and procedures.
  • Participate in core team meetings.

Qualifications

Required: 

  • Knowledge of personal desktop computing and advanced office automation technology including Microsoft Windows 10, Office, Office 365, file shares, printers, scanners
  • Understanding of local and wide area networking to include wireless design and setup
  • Ability to analyze, prioritize and quickly resolve issues
  • Operational flexibility is required
  • Candidate may be required to work non-standard business hours to meet sudden and unpredictable business needs
  • Willingness to travel periodically 
  • Fully vaccinated for COVID-19 and submission of vaccine status and supporting documentation in Volunteer Connection.
  • Willingness to carry vaccination card to work assignments.

Training

  • IT EUS Basics Training Curriculum
  • VSP Training Curriculum
  • Necessary Training for special projects

Development Opportunities

Opportunity to acquire new or advanced skills and knowledge in the area of IT support.

Length of Appointment

6-12 months with reappointment as mutually agreed.

Time Commitment

Volunteers will be called upon on an as-needed basis and there may be occasional requests for after-hours or weekend work.

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