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NHQ:IT - End User Services: Volunteer Support Specialist

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NHQ:IT - End User Services: Volunteer Support Specialist

This position supports the National Headquarters (NHQ) Information Technology (IT) unit. This opportunity requires participation in in-person activities and/or perform work in a Red Cross facility. The purpose of this role is to provide technical support troubleshooting IT equipment such as computers, printers, network equipment. Currently we are recruiting for the American Red Cross locations: Twin Cities - Minnesota and Dakotas Region HQs 1201 West River Parkway Minneapolis, MN 55454 American Red Cross of South Central and Southeast Kansas 707 N. Main Wichita, KS 67203 Central Illinois Chapter 405 West John Gwynn Jr. Ave. Peoria, IL 61605

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Key Responsibilities

Reporting to an IT End User Support (EUS) Regional Volunteer Manager or Regional Volunteer Partner the Volunteer Support Specialist may:

  • Provide technical support troubleshooting IT equipment - computers, printers, network equipment, etc.
  • Provide support to Technical Specialists for local and enterprise-wide projects.
  • Support IT needs at special events.
  • Assist with developing or improving EUS policies and procedures.
  • Participate in core team meetings.

Qualifications

Required: 

  • Willingness to comply with current public health and Red Cross policies
  • Knowledge of personal desktop computing and advanced office automation technology including Microsoft Windows 10, Office, Office 365, file shares, printers, scanners
  • Understanding of local and wide area networking to include wireless design and setup
  • Ability to analyze, prioritize and quickly resolve issues
  • Operational flexibility is required
  • Candidate may be required to work non-standard business hours to meet sudden and unpredictable business needs
  • Willingness to travel periodically 

Training

  • IT EUS Basics Training Curriculum
  • VSP Training Curriculum
  • Necessary Training for special projects

Development Opportunities

Opportunity to acquire new or advanced skills and knowledge in the area of IT support.

Length of Appointment

6-12 months with reappointment as mutually agreed.

Time Commitment

Volunteers will be called upon on an as-needed basis and there may be occasional requests for after-hours or weekend work.

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