*Disaster Services - Serve as a shelter team member that responds to open an emergency shelter when people are displaced by fires - floods - hurricanes or other disasters

*Disaster Services - Serve as a shelter team member that responds to open an emergency shelter when people are displaced by fires - floods - hurricanes or other disasters

The role of Sheltering Service Associate is to serve as a member of a temporary work unit on a disaster relief operation to successfully complete their assigned areas of responsibility on a disaster relief operation. They ensure safe sheltering at a single shelter throughout the cycle of the disaster.

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Angleton/Lake Jackson Area,Bay City Area,Baytown Area,Beaumont Area,Beeville Area,Bellville Area,Brownsville Area,Center Area,Clear Lake Area,Coldspring Area,Columbus Area,Corpus Christi Area,Crockett Area,Cuero Area,Falfurrias Area,Freer Area,Harlingen Area,Hebronnville Area,Hemphill Area,Hempstead Area,Houston Area,Huntsville Area,Jasper Area,Katy Area,Kingsville Area,Liberty Area,Livingston Area,Lufkin Area,McAllen Area,Mont Belvieu Area,Nacogdoches Area,Newton Area,Orange Area,Port Lavaca Area,Portland Area,Raymondville Area,Refugio Area,Rio Grande City Area,Rockport Area,Rosenberg Area,San Augustine Area,San Diego Area,Texas City Area,The Woodlands/Conroe Area,Three Rivers Area,Trinity Area,Victoria Area,Virtual/Remote Volunteer Opportunity,Wharton Area,Woodville Area,Yoakum Area

Key Responsibilities

• Serve as a shelter worker on a disaster relief operation. Roles may include working in reception, registration, feeding, dormitory, information, or other areas within a shelter.
• Meeting disaster-caused sheltering needs of individuals, families, and communities.
• Providing services with kindness and compassion that are accessible and equitable to all clients.
• Maintaining clear communication and collaboration with supervisor and peers.
• Ensuring accuracy in all assigned tasks.
• Providing accurate reporting of sheltering activity as assigned.


• Ability to function in a dynamic and stressful environment with little or no supervision, adapting to change, negotiating compromise, and tolerating ambiguity.
• Ability to apply basic food safety in all feeding areas.
• Ability to organize, plan, and allocate resource while using materials and space effectively.
• Ability to participate and contribute in regular meetings.
• Good organizational skills, responsible and punctual.
• Active listening skills and ability to work well with others.
• Ability to implement Standards and Procedures and follow associated job tools including reporting requirements.
• Ability to interact with community members in a clear, compassionate manner, respectful of diversity and unique needs.
• Ability to involve appropriate others in managing problems and conflict.
• Ability to acquire, evaluate, and report information accurately.
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Values Differences: Recognizing the value that different perspectives and cultures bring to an organization.
• Ability to lift / carry 20 lbs. multiple times/shift.
• Ability to stand and or sit for two-hour periods.
• Ability to bend or stoop multiple times.
• Ability to work outdoors in inclement weather, extreme heat and/or humidity and/or extreme cold.
• Ability to step up/down 18 inches and climb two or more flights of stairs.
• Ability to speak clearly on phone and in person.
• Ability to drive in day time and at night.

Time Commitment

Local: Minimum of 5 days working 4-, 6- or 12-hour shifts


Beyond region: Minimum of 14 days working 8 or 12 hour shifts

Development Opportunities

Become proficient as a Shelter Service Associate. Once proficient, career development to supervisory/management positions and specialization in Sheltering and ability to go to disaster beyond the region.

Length of Appointment

Hurricane Season 2020


Works successfully with all other shelter team members to successfully complete tasks


See the Disaster Responder Training Requirements document for current training requirements.

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