**Disaster Deployment Reserve** Sheltering Associate

**Disaster Deployment Reserve** Sheltering Associate

The Shelter (SH) Service Associate (SA) is a temporary position assigned to work in person in a Red Cross shelter before, during and/or after a disaster event. Shelter Service Associates complete tasks necessary for shelter operations and interacts with clients to ensure their needs are met. Shelter Service Associates support the day-to-day activities within a shelter, which can include working in reception, registration, feeding, dormitory, information or other areas within a shelter.

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Locations

Field: Response Operation / Deployment

Key Responsibilities

Responsibilities vary depending on assignment.

  • May include providing support to one or more of the following areas within the shelter:
    • reception
    • registration
    • dormitory
    • feeding
    • information
    • supply
  • Provide excellent customer service to clients
  • Complete the required virtual self-paced training (3.5 hours of training total)

Training

See the Disaster Responder Training Requirements document for current training requirements.

Development Opportunities

  • Shelter Supervisor
  • Other Disaster Services volunteer opportunities

Qualifications

Required:

  • Willing and able to volunteer in person in a disaster shelter before, during and/or after a disaster event.
  • Ability to work in a continuously changing environment in which work priorities may change frequently.
  • Comfortable interacting with people from various diverse background whose lives have been disrupted and many are presenting immediate needs.
  • Comfortable working in a team environment as a frontline worker under the direction of a Supervisor
  • Ability to lift / carry 20 lbs. multiple times per shift.
  • Ability to stand and/or sit for two-hour periods and walk for two miles during a shift.
  • Ability to walk on uneven terrain.
  • Ability to work outdoors in inclement weather, extreme heat and/or humidity and/or extreme cold.
  • Ability to climb two or more flights of stairs.
  • Ability to speak clearly on phone and in person.
  • Ability to work for long periods on computer and/or reading small print and/or writing.
  • Valid Driver’s License (required for Divisional and National Deployments)
  • Minimum 18 years of age
  • Available to sign up for shifts on consecutive days (shifts may be 4, 8 or 12 hours long)
  • Willing to complete 3.5 hours of virtual self-paced training required for position
  • Ability to read, write, and follow verbal and written instructions in English

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