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Blood Services Donor Ambassador

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Blood Services Donor Ambassador

This position supports the Regional Biomedical Services department. This opportunity requires participation in in-person activities and/or performing work in a Red Cross facility. Provide excellent and enthusiastic customer service to enhance the blood donor experience. Engage with blood donors to promote blood donation and set the stage for a long-term commitment to regular blood donations. Assist donors with re-hydrating after donation and observe for post-donation reactions. Express gratitude and ensure each blood donor is sincerely thanked for their donation.

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Locations

Kootenai County,Spokane County

Key Responsibilities

 

  • Greet donors, explain the donation process as necessary and assist with initial intake and hand offs through the blood donation process
  • Manage donor flow and direct donors to tablet registration
  • Model excellent customer service behaviors.
  • Ensure blood donors have relevant information and that questions are answered appropriately while creating a favorable impression of the blood donation process.
  • Learn and share the Red Cross story, including the mission, vision, and values
  • Provide customer service to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution.
  • Check if donor was provided post-donation information before leaving the drive
  • Report possible adverse post-donation physical reactions to the collections staff.
  • Set up and maintain cleanliness in Reception and Hospitality Areas, and Donor Areas/Beds as requested
  • Work with collections team supervisor or charge staff to match donor’s blood type with the best product for maximum impact
  • Responsible to inform donors of current and upcoming donation promotions
  • May make reminder/cancellation calls, re-schedule donor appointments, and perform follow up activities as directed

Time Commitment

Variable; preferred commitment: 1 shift/month

Development Opportunities

 

  • Gain valuable training and experience while providing an invaluable service to your community
  • Network and meet new people
  • Develop customer service skills that last a lifetime

Qualifications

 

  • Willingness to comply with Red Cross COVID-19 policies.
  • Willingness to carry vaccination card to work assignments.
  • Complete COVID-19 vaccination, vaccine status documented in Volunteer Connection, willingness to carry vaccination card to work assignments
  • Must be 16 years of age or older
  • Ability to display the utmost professionalism and communication skills 
  • Extremely comfortable working with people from diverse communities and backgrounds 
  • Ability to understand technology needed for position: Donor Check-in, Donor Tablet, Rapid Pass, Donor App. 
  • Ability to explain/teach technology to donors and fellow volunteers 
  • Ability to regularly commit to schedule, arrive punctually and adapt to a change driven culture 

Training

 

  • Red Cross Volunteer Orientation
  • Onboarding with the American Red Cross Biomedical Dept
  • Online Blood Drive Volunteer Training in EDGE
  • Ongoing training and refresher courses 

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