NHQ:VS - Volunteer Mobilization - Volunteer Screener

NHQ:VS - Volunteer Mobilization - Volunteer Screener

This position supports the National Headquarters (NHQ) Volunteer Services (VS) department. This position is 100% virtual. The Volunteer Screener matches Red Cross volunteers with positions based on their interests, skills and experience. This is done through screening calls with the volunteer and includes gathering relevant information about prospective  volunteers while assessing NHQ volunteer opportunities they are best suited for.

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Key Responsibilities

  • Reviews volunteer applications to evaluate if they meet the position requirements.
  • Studies and learns each volunteer position description.
  • Schedules and conducts screening calls with volunteer candidates before referral to departments.
  • Asks identifying questions during the screening call, appropriate to the responsibilities and qualifications for the volunteer position requested to determine if the candidate meets the requirements.
  • Refers or rejects the application submitting the information gathered during the screening call to Volunteer Connection.
  • Completes administrative tasks within Volunteer Connection to track progress for assigned volunteers.
  • Provides prospective volunteers with information about the intake, referral and placement process.
  • Supports special projects as needed.



  • Reliable access to resources needed to volunteer 100% virtually
  • Enthusiasm for American Red Cross programs
  • Comfort using web-based management system
  • Excellent written and oral communication skills
  • Comfortable making phone calls to volunteers
  • Previous work experience in interviewing, screening, or recruiting, in any given field
  • Able to work for long periods of time on the computer
  • Must be available to volunteer for a minimum of 2-3 hours per day.
  • Willingness to complete administrative tasks within Volunteer Connection for volunteers assigned weekly.
  • Willingness to comply with current public health and Red Cross policies.



  • Broad understanding of the American Red Cross and its opportunities for volunteer service
  • Experience using Volunteer Connection


Training on Red Cross systems and processes will be provided.

Development Opportunities

  • Why joining Red Cross as a volunteer:
  • Our vital work is only possible because of people like you.
  • Get to know new people while helping others.
  • Your time and talent can make a real difference in people’s lives.
  • Build up resume.
  • Learn new skills.

Length of Appointment

8–12 months appointment, renewable based on mutual agreement.

Time Commitment

  • 8-10  hours per week, working remotely; must be available 2-3 hours minimum per day. This position is not suitable for volunteers with weekend only availability.
  • Team members are assigned new candidates to screen three times per week.
  • Must be able to contact candidates within 24 hours of assignment. 

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