NHQ:DCS - Disaster Workforce Readiness - Workforce Engagement Team Member

NHQ:DCS - Disaster Workforce Readiness - Workforce Engagement Team Member

This position supports the National Headquarters (NHQ) Disaster Cycle Services (DCS) team. This remote position supports a specific DCS unit volunteer supervisor and volunteers to ensure NHQ DCS volunteers receive support and recognition for their contribution; are treated with respect and dignity through collaboration with the NHQ DCS engagement team and the National Volunteer Services office.

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Key Responsibilities

  • Articulates and assists with implementation of the Volunteer Engagement Cycle and the responsibilities of the unit within those steps to the NHQ DCS Unit volunteer supervisor.
  • Using VCN Opportunity Queue acts as initial point of contact for interviewing applicants by scheduling and conducting placement interview over the phone with volunteer applicants as needed and completing VCN data entry.
  • Collaborates with the volunteer's supervisor to complete the NHQ Onboarding Checklist.
  • Performs 30-60-90 days follow-up with volunteers and unit supervisors to ensure proper placement, job satisfaction and integration.
  • Works with NHQ DCS Engagement Lead to create any needed positions within NHQ DCS unit.
  • Works with volunteer supervisors to obtain Volunteer Needs Assessment information and submits to NHQ DCS Engagement Lead every quarter.
  • Advocates for and provides assistance to volunteers whose primary region is NHQ Operations as workforce engagement ensuring engage volunteers and employees doctrine is implemented as written.
  • Conveys the importance of and assists with logging hours in VC or in the VC Mobile App with volunteers.
  • Assists the volunteer supervisor with administrative duties as requested including approving or denying pending hours logged by unit volunteers, sending email, attending conference call meetings, etc.


  • Red Cross volunteer six months or longer - required
  • Red Cross Workforce Engagement experience - preferred
  • Knowledge and understanding of the Volunteer Recruitment and Engagement Cycle, DCS/department responsibilities within the cycle and Engage Volunteers and Employees (EVE) doctrine - required
  • Knowledge of the Volunteer Services volunteer job tools - preferred
  • Proven leadership in nonprofit or for-profit organizations - preferred
  • Prior experience engaging volunteers - preferred
  • Customer Focus:Is dedicated to collaborating with NHQ DCS Units and volunteers; acts with them in mind; establishes and maintains effective relationships and gains their trust and respect - required
  • Action Oriented: Enjoys working hard; is action oriented and full of energy for the things that they see as challenging - required
  • Works well in a team environment - required
  • Personal Learning: Picks up on the need to change personal, interpersonal and managerial behavior quickly; watches others for their reactions to their performance and adjusts; seeks feedback - required
  • Dealing with Ambiguity: Effectively copes with change; can shift gears comfortable; decides and acts without having the total picture; isn't upset when things are up in the air; can comfortably handle risk and uncertainty - required
  • Attention to detail: Good organizational skills, computer savvy-knowledgeable and familiar with Red Cross training databases and Volunteer Connection
  • Informing: Provides the information people need to know to do their jobs and to feel good about being a member of the team; sets clear expectations - required
  • Manages Diversity: Treats all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and sexes - required

Time Commitment

20 hours per month, some availability during business hours Eastern time required

Development Opportunities

Lateral leadership positions

Length of Appointment

One year appointment, renewable annually based on satisfactory performance in position


Talent Classification for Recruitment: Human Resources

Director, Disaster Workforce Readiness, Volunteer Services, assigned DCS unit


Required training:

  • Disaster Cycle Services-An Overview
  • Volunteer Connection Profile Management
  • Volunteer Connection Opportunity Queue

Recommended training:

  • Review of DWE Learning Labs corresponding to the Volunteer Recruitment and Engagement Cycle sections

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