Blood Services - Binghamton District: Telerecruiter
Blood Services - Binghamton District: Telerecruiter
Assist with the scheduling of Blood Donors at blood drives.
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Remote/Virtual Volunteer Opportunity
Key Responsibilities
- Assist with scheduling donors at blood drives.
- Call and secure appointments at the 2 week, 1 week, and 3 day prior to the blood drives
- Ensure donors are met, questions are answered, and every donor is personally thanked
- Ensure donors are provided with the correct follow-up information for eligibility questions or if customer service is needed.
- Thank recent donors for coming and ask if they’d be willing to pre-sign for next drive
- Offer great customer service by collecting communication preferences as needed
- Maintain communication with the DRD department
- Maintain donor confidentiality, donor data integrity and security
- Optional Responsibilities: Data input of Donor Information for online schedule (as opposed to paper schedule)
Relationships
DRD, Donors, BVWE
Training
As needed with DRD and BVWE
Development Opportunities
Develop customer service skills that last a life time
Network and meet new people
Gain valuable leadership and customer service training and experience while providing an invaluable service to your community
Qualifications
- Reliable access to resources needed to volunteer 100% virtually
- Ability to display the utmost professionalism and communication skills
- Ability to handle multiple customer service type of interactions
- Extremely comfortable working with a diverse group of donors from all walks of life
- Willingness to support the American Red Cross mission
- Dedicated to maintaining donor confidentiality
- Strong ability to use phones
- May need to use personal phone
Time Commitment
Variable, minimum 2-4 times a month. Only between hours: 10AM-8PM EST. Primarily M-F, weekends by DRD needs.