Blood Services - Broome County: Telerecruiter

Blood Services - Broome County: Telerecruiter

Assist with the scheduling of Blood Donors at blood drives.

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Locations

Remote/Virtual Volunteer Opportunity

Key Responsibilities

  • Assist with scheduling donors at blood drives.
  • Call and secure appointments at the 2 week, 1 week, and 3 day prior to the blood drives
  • Ensure donors are met, questions are answered, and every donor is personally thanked
  • Ensure donors are provided with the correct follow-up information for eligibility questions or if customer service is needed.
  • Thank recent donors for coming and ask if they’d be willing to pre-sign for next drive
  • Offer great customer service by collecting communication preferences as needed
  • Maintain communication with the DRD department
  • Maintain donor confidentiality, donor data integrity and security
  • Optional Responsibilities: Data input of Donor Information for online schedule (as opposed to paper schedule)

Qualifications

  • Reliable access to resources needed to volunteer 100% virtually
  • Ability to display the utmost professionalism and communication skills
  • Ability to handle multiple customer service type of interactions
  • Extremely comfortable working with a diverse group of donors from all walks of life
  • Willingness to support the American Red Cross mission
  • Dedicated to maintaining donor confidentiality 
  • Strong ability to use phones
  • May need to use personal phone

Time Commitment

Variable, minimum 2-4 times a month. Only between hours: 10AM-8PM EST. Primarily M-F, weekends by DRD needs.

Development Opportunities

Develop customer service skills that last a life time

Network and meet new people

Gain valuable leadership and customer service training and experience while providing an invaluable service to your community

Length of Appointment

1 year, renewable

Relationships

DRD, Donors, BVWE

Training

As needed with DRD and BVWE

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