Volunteer Services: Regional Volunteer Relations Lead
Volunteer Services: Regional Volunteer Relations Lead
This position supports the Regional Volunteer Services Department. The Regional Volunteer Relations Team Lead ensures the successful execution of the Volunteer Workforce Complaint Process in the region. The role of the Team Lead is to support and document the volunteer supervisor in managing complaints against the workforce they supervise, as well as managing the process for cases that are escalated beyond the supervisor. Team Leads may also supervise a cadre of Volunteer Relations Team Members.
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Remote/Virtual Volunteer Opportunity
Key Responsibilities
- Implements corporate Red Cross Human Resources and Office of Volunteer Services policies and procedures.
- Receives appropriate training on all components and practices of Volunteer Relations and serves as a resident expert and coach on volunteer relations issues.
- Serves as the primary liaison to the NHQ Volunteer Services office, Regional Volunteer Services Officer and employees
- Explains appropriate Red Cross policies and procedures as related to Volunteer Relations during Steady State including utilization of Regional Volunteer Workforce Complaint Toolkit materials to all supervisors (employees and volunteer)
- Provides confidential mediator support for supervisors and supervisees as appropriate
- Conducts appropriate investigation, documentation, and resolution when complaint involves a volunteer
- Coordinates with and supports Human Resource Business Partners (HRBP) and ICE of complaints that they manage the investigation of
- Supervises Regional Volunteer Relations Team Members through managing ongoing communication to include, answering questions, holding trainings and/or calls to encourage best practice sharing, etc.
- Supports VS in drafting additional tools and resources to promote a fair and harassment-free environment.
- Recommends to RVSO appropriate Training for supervisors of volunteers Actively participate in monthly conference calls of the NHQ VS Volunteer Relations Team
- In partnership with RVSO follow established process for tracking and reporting of volunteer HR issues handled within the region.
Qualifications
Required:
- Experience with conflict management or mediation
- Experience with employee/staff relations or HR management
- Experience delivering training material or facilitation
- Ability to work in confidential situations
- Active Listening skills
- Able to assess, investigate, resolve, notify Volunteer HR Matters in timely manner when assigned a situation.
- Willingness to comply with current public health and Red Cross policies.
Training
- Orientation to American Red Cross
- On the job training as needed
- Volunteer Workforce Complaint Representative Certification:
- Volunteer Workforce Complaint Process Overview
- Volunteer Workforce Complaint Process in Practice – Steady State
Development Opportunities
- Direct experience with volunteers in the workforce
- Association with a national organization, American Red Cross
- Resume building experience
- Leadership Opportunity
Length of Appointment
One year, renewable
Time Commitment
Flexible and can be episodic