Volunteer Opportunities

Key Responsibilities

• Implements corporate Red Cross Human Resources and Office of Volunteer Services policies and procedures.
• Receives appropriate training on all components and practices of Volunteer Relations and serves as a resident expert and coach on volunteer relations issues.
• Serves as the primary liaison to the NHQ Volunteer Services office, Regional Volunteer Services Officer and employees
• Explain appropriate Red Cross policies and procedures as related to Volunteer Relations during Steady State including utilization of Regional Volunteer Workforce Complaint Toolkit materials to all supervisors (employees and volunteer)
• Provide confidential mediator support for supervisors and supervisees as appropriate
• Conduct appropriate investigation, documentation, and resolution when complaint involves a volunteer
• Coordinates with and supports Human Resource Partners and ICE of complaints that they manage the investigation of
• Serves as a resource and support to the Regional Volunteer Relations Team Members through managing ongoing communication to include, answering questions, holding trainings and/or calls to encourage best practice sharing, etc.
• Supports VS in drafting additional tools and resources to promote a fair and harassment-free environment.
• Recommends to RVSO appropriate Training for supervisors of volunteers Actively participate in monthly conference calls of the NHQ VS Volunteer Relations Team
• In partnership with RVSO follow established process for tracking and reporting of volunteer HR issues handled within the region.

Qualifications

• Conflict management/mediation/training experience
• Experience with employee/staff relations, HR management
• Experience delivering training material and/or facilitation
• Ability to work in confidential situations
• Active Listening skills
• Able to assess, investigate, resolve, notify Volunteer HR Matters in timely manner when assigned a situation.

Training

• Orientation to American Red Cross
• American Red Cross appropriate training for this position
• On the job training as needed
• Completion Worker Complaint Resolution Courses
• Session One: Volunteer Workforce Complaint Process Steps, Roles, Responsibilities and Complaint Categories
• Session Two: Applying Scenarios and Tools
• Session Three: Practicing Real-World Conversations