Casework: Disaster Recovery - DTLA * Koreatown * South LA * West LA

Casework: Disaster Recovery - DTLA * Koreatown * South LA * West LA

This position supports the Regional Disaster Cycle Services department. Provide Follow up and Recovery Planning Services, including referrals, for individuals and households following regional events - primarily home fires.

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Remote/Virtual Volunteer Opportunity

Key Responsibilities

  • Conduct follow-up for clients within 72 hours of case being opened by Disaster Action Team or Caseworker.
  • May also conduct Intake and provide Financial Assistance to qualified clients if case was not opened by DAT
  • Conduct Follow-up and Recovery Planning Services
  • Provide Internal Referrals and External Referrals.
  • Assist with problem-solving and advocacy upon request
  • Use RC Care to document services according to the Client Care Program Standards and Procedures and RC Care Job Tools.
  • Services may be provided in person or virtually.
  • Work with community recovery partners to plan for community recovery needs and long-term recovery activities.

May also have a REC/CARE/SA GAP in addition to steady state role.


Willingness to comply with Red Cross COVID-19 policies for in-person volunteer activities.

Preferred qualifications:

  • Able to treat clients with care, comfort and concern.
  • Demonstrated commitment to the mission of the American Red Cross.
  • Demonstrated ability to work well in stressful situations and in a team-oriented setting.
  • Demonstrated interest in learning about community resource organizations.
  • Treats people equitably and works effectively with diverse populations
  • Comfortable with technology



  • Disaster Cycle Services: An Overview 
  • RC Care: Caseworker Curriculum
  • Everyone is Welcome  
  • Concept of Operations Basics 



  • Psychological First Aid: Helping Others in Times of Stress

Development Opportunities

Based on skill and interests, become a Recovery Team Leader or get a GAP and deploy nationally

Length of Appointment


Time Commitment

24 hours of classroom and on-line training plus local on-the job learning opportunities and Workgroups.  These experiences help new caseworkers become familiar with their role in following-up with clients and in the community resources available to assist clients in recovery.  Deployment opportunities vary depending on major disaster activity or disaster exercises (usually once or twice a year).

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