SAF: Service to the Armed Forces - Hero Care Network Regional Caseworker

SAF: Service to the Armed Forces - Hero Care Network Regional Caseworker

Ensure military families' needs are met when faced with an emergency.

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Locations

ARC: Long Beach Red Cross Office,ARC: West LA Red Cross Humanitarian Services HQ,Remote: Virtual / Work from home

Key Responsibilities

  • Support the Red Cross mission
  • Maintain strict confidentiality of any case notes, names, and other personal information in accordance with Red Cross policies
  • Understand and apply Service to the Armed Forces (SAF) policies, procedures, and protocols related to Red Cross client services consistently and correctly 
  • Support the follow up process to include making follow-up calls to military members and/or families to determine if their needs are met, providing other follow-up actions needed for complete and timely client service
  • Acquire a working knowledge of local, state, and federal resources aiding military members, their families, and veterans
  • Maintain professionalism and conduct as stated in Red Cross policy

Qualifications

  • Knowledge of SAF casework principles and Red Cross policies
  • Complete required national and local training
  • Able to support the Red Cross SAF mission; have an awareness of and appreciation for military culture, military families, and veterans' issues
  • Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross 
  • Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, and interpret information from clients, staff, and management
  • Good computer skills (internet search tools, databases, World/Excel, etc.)
  • Effective interviewing skills and a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity 
  • Ability to work with or without supervision
  • Effective verbal and written communication skills
  • Good customer service skills; Ability to work well with others
  • Willingness to gain knowledge of community resources
  • Able to work with culturally diverse populations

Time Commitment

  • Flexible, with a scheduled commitment

Development Opportunities

  • Continued training in all aspects of client services

Length of Appointment

  • Ongoing

Relationships

  • Red Cross volunteer and employee Hero Care Network Leads

Training

  • Orientation to American Red Cross
  • Specific SAF on-line casework and case management system training
  • SAF basic training webinars (SAF Overview, Military 101, Family Follow Up)
  • Familiarization with the Client Services Manual (CAM)
  • Diversity, Sensitivity, and Awareness eLearning (Recommended)

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