Casework: Military Emergency Communications

Casework: Military Emergency Communications

This position supports the Regional SAF department and can be virtual a (volunteer-from-home) opportunity. Ensure military families are supported and their needs are met when faced with an emergency.

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Remote/Virtual Volunteer Opportunity

Key Responsibilities

  • Maintain strict confidentiality of any case notes, and private personal information in accordance with Red Cross policies
  • Understand and apply Service to Armed Forces (SAF) policies, procedures and protocols related to Red Cross client services consistently and correctly.
  • Support emergency communications, financial assistance, and provide additional services as needed. The follow up process includes making follow-up calls to families and/or military members or others to determine if their needs are met and provide other follow-up actions needed for complete and timely client service.
  • Provide appropriate service to clients which could include referrals within the organization and to other agencies.
  • Maintain professionalism and conduct as stated in Red Cross policy
  • Maintain current casework required training.



  • Willingness to comply with Red Cross COVID-19 policies for in-person volunteer activities.
  • Reliable access to resources needed to volunteer to include phone, personal computer and internet connection.
  • Must have good customer service and problem-solving skills
  • Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross
  • Ability to apply active listening skills, empathy, compassion and employ reasoning and questioning strategies to capture, analyze, and interpret information from clients, staff, and management
  • Good computer skills to include use of Internet search tools; Internet; and Microsoft Office Suite, to include Outlook, word-processing
  • Effective interviewing skills and a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity
  • Ability to work with or without supervision and with a team
  • Effective verbal and written communication skills
  • Able to work with culturally diverse populations


  • Able to support Red Cross SAF mission; have an awareness of and appreciation for military culture, military families, and veterans' issues
  • Bi-Lingual

Time Commitment

  • Flexible, with a scheduled commitment
  • Virtual, with in-person training

Development Opportunities

  • Regional SAF Family Follow-Up Lead
  • Critical Community Service Caseworker
  • Giving Presentations/Briefings
  • SAF Trainer/Mentor
  • Contingency Team
  • Volunteer Partner
  • Division Volunteer

Length of Appointment

  • Ongoing


Red Cross volunteer and employee Hero Care Network Leads


  • Regional Orientation
  • Introduction to Service to the Armed Forces
  • Specific SAF online casework and case management system training
  • Complete curriculum for Family Follow-Up
  • Diversity, Sensitivity and Awareness eLearning module (Recommended)

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