OPS: Volunteer Connection Lead: Operations

OPS: Volunteer Connection Lead: Operations

Oversee the utilization and access of Volunteer Connection, the official American Red Cross volunteer engagement system. Service Detail: Service: Volunteer Services / Position Type: Volunteer Connection / Position Sub Type: Lead

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Key Responsibilities

• Serve as a champion of Volunteer Connection 
• Provide expert support and guidance to region or chapter in the proper and maximized
utilization of Volunteer Connection
• Establish an ongoing Volunteer Connection training calendar
• Conduct Volunteer Connection training, using official American Red Cross training materials
for volunteers and volunteer supervisors 
• Serve as a region or chapter Volunteer Connection expert
• Serve as a member of the National Headquarters Volunteer Connection Super User Group
to support ongoing testing and new initiatives involving Volunteer Connection 


• Enthusiastic about Red Cross mission and programs
• Proven leadership in nonprofit or for-profit organizations
• Cultural sensitivity to diverse audiences
• Knowledge and understanding of Red Cross services and operations and opportunities for volunteer service
• Work well both individually and with others
• Relevant, complementary management and/or technical skills/operational experience
• Relationship building skills working collaboratively with staff/volunteer partners as well as board members, and senior management
• Understand the value of volunteers and provide leadership and support to ensure volunteers are productive and have a mutually rewarding experience

Time Commitment

Approximately 4 hours per week, working remotely and on-site

Development Opportunities

• Community advocacy and leadership
• Relationship building
• Enhance leadership and communication skills
• Interact with and meet a variety of people
• Team building with the Red Cross, volunteers and community partners

Length of Appointment

One year appointment, renewable annually based on satisfactory performance of position.


Red Cross employees, volunteers, and the public


• Orientation to the American Red Cross
• On the job training on Volunteer Connection

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