Virtual: Welcome Calls Volunteer - Military And Veterans
Virtual: Welcome Calls Volunteer - Military And Veterans
This position supports the Regional SAF department. This can be a virtual (volunteer-from-home) opportunity. Ensure that military families know they are supported by the Red Cross from the first day in the military through life as a veteran.
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Remote/Virtual Volunteer Opportunity
Key Responsibilities
- Ensure family information is in the case management system
- Email and phone military families to provide Red Cross preparedness information
- Provide additional support, as appropriate
- Understand and apply Service to Armed Forces (SAF) policies, procedures and protocols related to Red Cross client services consistently and correctly.
- Maintain strict confidentiality of any case notes, and private personal information in accordance with Red Cross policies
- Maintain professionalism and conduct as stated in Red Cross policy
Qualifications
Required:
- Willingness to comply with Red Cross COVID-19 policies for in-person volunteer activities.
- Reliable access to resources needed to volunteer to include phone, personal computer and internet connection.
- Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross
- Good computer skills to include use of Internet search tools; Internet; and Microsoft Office Suite, to include Outlook, word-processing
- Strong interpersonal, communication and listening skills
- Able to work with diverse populations
Recommended/Helpful:
- Knowledge/experience with the military
- Able to support Red Cross SAF mission; have an awareness of and appreciation for military culture, military families, and veterans' issues
- Bi-Lingual
Time Commitment
Flexible
Development Opportunities
- Regional SAF Family Contact Lead
- MEPS coordinator
- Critical Community Service Caseworker
- Family Follow-Up Caseworker
- SAF Training
- Giving Presentations/Briefings
- Contingency Team
- Volunteer Partner
- Division Volunteer
Length of Appointment
1 year, renewable
Relationships
Region SAF leadership;MEPS volunteers
Training
- Regional Orientation
- Introduction to Service to the Armed Forces
- Family Contact Card Curriculum
- Additional computer training as appropriate